Motion Crafters Physiotherapy & Wellness Clinic is a brand-new multidisciplinary clinic in Airdrie. We are looking for an experienced Front Desk Administrator with previous physiotherapy or rehabilitation clinic experience and hands-on knowledge of Jane App to join our growing team.

This position is best suited to someone who already understands the day-to-day operations of a physiotherapy clinic, including scheduling, patient flow, payments, direct billing and administrative follow-up.

Responsibilities

Welcome patients and provide a professional, friendly experience

Answer phone calls, emails and patient inquiries

Schedule, reschedule and confirm appointments using Jane App

Manage practitioner schedules, cancellations and waitlists

Complete patient intake and support patient rebooking

Maintain accurate patient profiles and clinic information in Jane

Process payments, invoices and receipts

Complete extended-health direct billing

Assist with MVA, WCB and third-party billing

Follow up on rejected claims and outstanding balances when required

Support practitioners with day-to-day administrative needs

Assist with clinic opening and closing procedures

Monitor and restock clinic supplies

Help maintain smooth patient and clinic flow

Maintain reception, treatment areas, staff areas and washroom cleanliness

Clean and disinfect treatment tables,



equipment and high-touch surfaces

Assist with clinic laundry, towels and linens

Required Experience

Previous front-desk or administrative experience in a physiotherapy, rehabilitation or similar healthcare clinic

Strong working knowledge of Jane App

Experience with physiotherapy scheduling and patient flow

Experience with extended-health direct billing

Solid communication and customer-service skills

Excellent organization and attention to detail

Comfortable multitasking in a busy clinic

Reliable, professional and able to work independently

Experience with MVA and WCB billing is strongly preferred.

Why Join Motion Crafters?

Brand-new multidisciplinary clinic

Free on-site parking

Professional and supportive setting

Opportunity to join the clinic during its early growth

Opportunity for increased responsibility as the clinic expands

Work alongside Physiotherapists, Chiropractors, RMTs, Acupuncturists, Osteopaths and other healthcare professionals

If you understand how a physiotherapy clinic operates, are confident using Jane App and enjoy taking initiative, we would love to hear from you.

Please briefly describe your experience with physiotherapy clinics, Jane App, direct billing, MVA and WCB in your application.

Benefits

On-site parking

📌 Front Desk Administrator – Physiotherapy & Wellness Clinic (Airdrie)
🏢 Motion Crafters Physiotherapy u0026 Wellness
📍 Airdrie