Pay: $18–$20/hour Commission

Employment Type: Full-Time

Location: Scarborough, ON

Working Hours: 9:15 AM – 8:15 PM

Job Overview

Alfa Spa & Wellness is seeking an energetic, friendly, and professional Front Desk Receptionist to join our Spa & Wellness team in Scarborough.

As the first point of contact for our clients, you will play an important role in creating a warm and welcoming experience. You will be responsible for managing appointments, answering phone calls and inquiries, processing payments, and helping clients choose the right services, packages, and products.

The ideal candidate is fluent in English, organized, confident with customers, and comfortable with sales and upselling. This position also offers commission opportunities on product and package sales.

Responsibilities

- Welcome clients in a friendly and professional manner
- Answer phone calls, messages, and client inquiries
- Schedule, confirm, and manage appointments
- Assist clients with questions about services, pricing, promotions, and packages
- Check clients in and out and process payments accurately
- Recommend appropriate services, packages, and products based on client needs
- Promote and sell spa services, packages, and skincare products
- Follow up with clients and encourage repeat bookings
- Manage appointment changes, cancellations, and rescheduling
- Maintain accurate client and appointment information
- Communicate with therapists and estheticians to ensure smooth daily operations
- Keep the reception area clean, organized, and welcoming
- Assist with general front desk and administrative duties




- Maintain a professional and positive attitude at all times

Qualifications

- Must be fluent in English, both spoken and written
- Previous front desk, receptionist, customer service, or spa/beauty experience is an asset
- Excellent customer service and communication skills
- Friendly, professional, and confident when speaking with clients
- Comfortable recommending and selling services, packages, and products
- Strong organizational and multitasking skills
- Comfortable using computers, appointment booking systems, email, and basic office software
- Reliable and punctual
- Able to work independently and as part of a team
- Must be available to work evenings and weekends
- Flexible to work within our operating hours of 9:15 AM – 8:15 PM

Assets
- Previous experience working in a spa, salon, wellness clinic, or beauty business
- Experience with appointment booking software
- Knowledge of beauty, skincare, massage, or wellness services

Compensation & Opportunities
- Competitive hourly pay
- Commission opportunities on product and package sales
- Full time availability preferred
- Opportunity for growth within an established beauty and wellness business
- Positive and professional work environment

If you are friendly, organized, reliable, and enjoy working with people, we would love to hear from you.

To apply: Please send your resume and a brief introduction about your customer service or front desk experience.

Pay: $18.00-$20.00 per hour

Expected hours: 45.0 – 50.0 per week

Work Location: In person

📌 Front Desk Receptionist – Spa & Wellness (Scarborough)
🏢 Alfa Wellness
📍 Scarborough