Drive the future of support strategy at Google Cloud as a Cloud Support Strategy Lead. Engage in diverse projects enhancing the customer experience across global office locations. In this leadership role, you will manage high-level projects involving commercial modeling and systems design.
Your expertise will assist executives in formulating strategic initiatives that align with business goals. Collaborating across functions is key as you help to create scalable solutions for cloud support. You should expect to engage deeply with data to drive insights into product offerings.
Key Responsibilities:
- Lead service model design and customer experience optimization
- Conduct thorough research into customer needs and pain points
- Create and refine Product Requirements Documents for launches
- Partner with Product and Engineering teams to ensure execution
- Align service model strategies with organizational goals Requirements:
- Minimum 8 years in management consulting or sales operations
- Bachelor’s degree or equivalent practical experience
- Solid problem-solving and communication skills
- Experience in the cloud support market landscape
- Preferred MBA or advanced degree Shape the innovative future of cloud support with Google’s Strategy, Systems, and Intelligence team.
📌 Google Cloud Support Strategy Expert (London)
🏢 Google
📍 London