We are seeking an energetic and dedicated Guest Service Agent to create memorable experiences for our guests from the moment they arrive. In this vital front-line role, you will serve as the welcoming face of our hospitality team, ensuring every guest receives exceptional service and personalized attention. Your enthusiasm, professionalism, and multilingual skills will help foster a warm, inviting atmosphere that keeps guests coming back.
This paid position offers an exciting opportunity to develop your hospitality expertise while making a positive impact on every guest’s stay.
Responsibilities
- Greet guests warmly upon arrival, providing a friendly and professional first impression
- Manage front desk operations, including check-in and check-out procedures with efficiency and accuracy
- Handle multi-line phone systems with excellent phone etiquette, addressing inquiries and directing calls appropriately
- Assist guests with reservations, room assignments, and special requests to ensure a seamless experience
- Provide information about hotel services, local attractions, and amenities to enhance guest satisfaction
- Resolve guest concerns promptly and professionally,
escalating issues when necessary to ensure positive resolutions
- Maintain accurate records of guest interactions, reservations, and special requests to support smooth operations
Experience
- Previous experience in hotel front desk or customer service roles is preferred but not required; training will be provided
- Multilingual or bilingual abilities are highly valued to serve our diverse guest base effectively
- Strong communication skills with a focus on excellent phone etiquette and active listening
- Experience handling multi-line phone systems and guest services in a hospitality environment is a plus
- A background in hospitality or hotel experience will help you excel in managing guest needs and providing exceptional service
- Demonstrated ability to remain calm under pressure while delivering friendly, attentive service
Join us as a Guest Service Agent and become an essential part of creating welcoming experiences that leave lasting impressions!
Pay: $18.50 per hour
Advantages
- Dental care
- Extended health care
- In office parking
- Vision care
Work Location: In person
📌 Guest Service Agent (Mississauga)
🏢 TRU by Hilton Toronto Airport West.
📍 Mississauga
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