Job Summary The Guest Services Agent is responsible for assisting guests checking in and out of hotel by ensuring payment, assigning room and keys accordingly while providing exceptional customer service. The Guest Services Agent supports and assists in the promotion and execution of all marketing initiates for guests and patrons by delivering superior customer service.

Essential Duties and Responsibilities

·Provides exceptional customer service skills with personal service, dealing with complaints, guest inquiries, comments and requests of all guests

·Carries out guest operations of registration, rooming lists, check-outs and reservations

·Supports the Banquet department for overall customer satisfaction

· Assists with maintaining lobby, cafe and reservation area are always tidy, neat and clean

· Updates and communicates with Supervisor and Manager on all key issues or concerns that effect overall customer satisfaction

·Stays up to date and current on trends, upcoming events in community, industry and property

· Ensures guest confidentiality at all times

·Assists other departments as necessary or required while keeping other department heads informed of special guests, visitors, functions, events or groups on property





·Practices Health & Safety guidelines

·Other duties as necessary in support of overall operations

Qualifications and Requirements

As a Guest Services Agent you are usually the first point of contact within the Hotel for all guests and in most case the last point of contact as well; therefore, the delivery of superior customer service is required at all times. Ideally you have prior customer service or experience in guest services for a least one year. Additionally, some computer skills to efficiently operate rooming and accommodation management system are required.

Physical Responsibilities

Physically you need to be able to bend, lift, move and operate equipment at various heights on a day to day basis. In addition, must be able to stand for long periods of time throughout the day.

Pay: $18.50-$20.50 per hour

Expected hours: 32.0 – 40.0 per week

Perks

- Company events
- Company pension
- Dental care
- Discounted or free food
- Employee assistance program
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Vision care

Licence/Certification:
- Work authorization or Canadian Citizenship (required)

Work Location: In person

📌 Guest Service Representative (Scanterbury)
🏢 South Beach Casino u0026 Resort
📍 Scanterbury