Join our Front Desk Team as a Guest Services Supervisor!

The Courtyard by Marriott Downtown Ottawa is looking for an energetic and detail-oriented Guest Services Supervisor to lead our front desk team and ensure exceptional guest experiences

If you enjoy creating memorable guest experiences, are a natural leader, and are enthusiastic, organized, and solution-oriented, we want to meet you!

In this role, you'll lead and support our Guest Services team, help ensure smooth daily operations, and make a positive impact on every guest interaction.

We are looking for a full-time Supervisor with open and flexible availability to work 32 to 40 hours per week, including days, evenings, weekends, and holidays shifts.

Fluency in both English and French is required.

If you are ready to take the next step in your hospitality career and join a outstanding team, apply today!

You will

- Lead, support, and coach the Guest Services team to deliver exceptional guest service
- Oversee the daily operations of the Front Desk, including check-ins, check-outs, and guest requests
- Respond to guest inquiries and concerns in a timely and professional manner
- Resolve guest concerns and complaints while ensuring a positive guest experience
- Manage reservations and monitor room availability
- Ensure accuracy in billing and payment processes
- Monitor guest feedback and identify opportunities to improve the guest experience
- Provide guidance and support to team members and help monitor staff performance
- Work closely with other departments to ensure smooth hotel operations and a seamless guest experience




- Maintain a clean, organized, and welcoming Front Desk area
- Perform Manager on Duty responsibilities and other related duties as required

You will bring to the team your

- Previous supervisory or leadership experience, preferably in hospitality or customer service
- Fluency in both English and French
- Excellent interpersonal and communication skills
- Strong leadership, organizational, and problem-solving skills
- Working knowledge of hotel management systems and strong computer skills
- Ability to multitask, prioritize, and remain calm in a fast-paced environment
- Positive attitude and passion for creating exceptional guest experiences
- Flexible availability, including evenings, weekends, and holidays

We offer

- Medical and dental benefits
- A collaborative, supportive, and engaging work environment
- Marriott room rate discounts worldwide
- Preferred employee parking rates
- Opportunities for growth and career development within Marriott

Artificial Intelligence Disclosure: We do not use artificial intelligence (AI) to screen, assess, or select candidates for this position.

Vacancy: This position is currently vacant and we are actively recruiting for this role.





Accessibility & Equal Opportunity: We are committed to inclusive, barrier-free recruitment and selection processes in accordance with the Accessibility for Ontarians with Disabilities Act. Accommodations are available upon request for candidates participating in all aspects of the hiring process.

We are committed to employment practices that are free from discrimination and to providing equal opportunities to all qualified applicants.

Pay: $28.26-$29.09 per hour

Expected hours: 32.0 – 40.0 per week

Benefits

- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Store discount

Ability to commute/relocate:
- Ottawa, ON K1N 7E9: reliably commute or plan to relocate before starting work (required)

Application question(s):
- If you require a work permit to work in Canada, do you currently hold a valid work permit that allows you to work in Canada? If you do not require one, please answer n/a
- Are you able to maintain a very flexible schedule to meet operational needs, including days, evenings, weekends, holidays shifts and participating in Manager-on-Duty shifts as required ?
- Are you able to work Saturdays, Sundays and Statuary Holidays all year-round?

Education:
- Bachelor's Degree (preferred)

Experience:
- Hotel Guest Services Supervisor: 3 years (required)
- hotel operations: 3 years (required)

Language:
- both languages English and French (required)

Work Location: In person

📌 Guest Services Supervisor (Ottawa)
🏢 Courtyard by Marriott Ottawa Downtown
📍 Ottawa