25 Sep
|
Lisa Gozlan Jewelry
|
Toronto
25 Sep
Lisa Gozlan Jewelry
Toronto
Lisa Gozlan Jewelry Inc. is seeking a Customer Care Manager to lead and elevate the customer experience across digital, retail, and brand touchpoints. You will build a high-performing team, define service standards, and own end-to-end escalation handling.
You'll partner with Ecommerce, Operations and Marketing to optimize workflows, monitor KPIs such as response times and NPS, and implement tools like Shopify, Gorgias, Loop, ShipStation, and Klaviyo to drive operational excellence.
📌 Head of Customer Care & Experience (Toronto)
🏢 Lisa Gozlan Jewelry
📍 Toronto