Lead IT service enhancements at High Liner Foods as the IT Manager focusing on Service Delivery and Customer Experience. This position is onsite for four days a week and drives significant IT operational improvements.

High Liner

Foods is looking for a Manager to oversee its IT Service Delivery & Customer Experience goals. Reporting to the Senior Director, IT, this role encompasses service operations management, developing teams, and ensuring customer satisfaction through robust service metrics. Your strategic coordination will help elevate service quality across all channels. Key Responsibilities:

- Lead the outsourced service desk and manage KPIs
- Optimize IT service quality based on CSAT outcomes
- Control IT budgets, encompassing all financial aspects
- Develop and guide the IT Service Delivery Supervisor
- Promote innovative technologies to enhance efficiency Requirements:
- Undergraduate degree in IT or related discipline
- 5+ years of experience in IT service management
- Proven leadership in service-focused environments
- Background in budget management and vendor relations
- Robust reporting and communication skills Make an impactful difference in IT Service Delivery and Customer Experience at High Liner Foods!

📌 High Liner Foods IT Manager - Service Delivery Focus (Halifax Regional Municipality)
🏢 High Liner Foods
📍 Halifax Regional Municipality