Job Summary

Join our dynamic hospitality team as a Hotel Front Desk Agent, where your enthusiasm and exceptional customer service skills will create memorable experiences for our guests. In this vital role, you will be the welcoming face of the hotel, managing guest check-ins and check-outs, handling inquiries, and ensuring smooth daily operations. Your energetic approach and attention to detail will help foster a warm, inviting atmosphere that encourages guest loyalty and satisfaction.

This paid position offers an exciting chance to develop your hospitality expertise while making a positive impact on every guest’s stay.

Duties

- Greet guests warmly upon arrival, providing a friendly and qualified first impression
- Manage guest check-in and check-out processes efficiently using multi-line phone systems and front desk software
- Handle guest requests, questions, and concerns with enthusiasm and proactive problem-solving
- Maintain accurate reservation records and update guest information promptly
- Answer incoming calls with proper phone etiquette, directing inquiries to appropriate departments or staff
- Coordinate with housekeeping and maintenance teams to ensure guest rooms meet quality standards
- Assist with billing, payments,



and issuing room keys while adhering to hotel policies
- Provide local information and recommendations to enhance guests’ experiences in the area

Skills

- Multilingual or bilingual abilities to communicate effectively with diverse guests
- Excellent customer service skills with a friendly, approachable demeanor
- Strong phone etiquette and experience managing multi-line phone systems
- Previous hotel or hospitality experience preferred but not required; training provided for eager learners
- Ability to handle multiple tasks simultaneously in a fast-paced environment
- Knowledge of guest services procedures and front desk operations
- Professional appearance and positive attitude that reflects the hospitality industry’s standards

This role is perfect for motivated individuals passionate about delivering exceptional service in a lively hotel environment. We value energetic team players who thrive on creating welcoming atmospheres for our guests. Join us today to be part of a vibrant team dedicated to excellence in hospitality! Pay: $16.58 per hour

Expected hours: 24.0 – 40.0 per week

Benefits

- Life insurance
- On-site parking

Work Location: In person

📌 Hotel Front Desk Agent (Moncton)
🏢 Travelodge Suites Moncton
📍 Moncton