Overview

Join our dynamic hospitality team as a Hotel Front Desk Clerk, where you will be the welcoming face and first point of contact for our guests. This energetic role offers the opportunity to create memorable guest experiences by providing exceptional customer service, managing reservations, and ensuring smooth check-in and check-out processes. Your enthusiasm and professionalism will set the tone for a positive stay and foster guest loyalty.

Duties

- Greet guests warmly upon arrival, ensuring a friendly and qualified first impression
- Handle guest check-ins and check-outs efficiently using multi-line phone systems and front desk software
- Manage reservations, cancellations, and modifications accurately while maintaining up-to-date records
- Provide information about hotel amenities, local attractions, and services to enhance guest experience
- Answer incoming phone calls with courteous phone etiquette, addressing inquiries promptly and effectively
- Assist guests with special requests, concerns, or issues to ensure satisfaction and resolve conflicts swiftly
- Coordinate with housekeeping, maintenance,



and other departments to ensure guest needs are met promptly

Experience

- Previous hotel or hospitality experience preferred but not required; a passion for customer service is essential
- Multilingual or bilingual skills highly desirable to serve diverse guest populations
- Strong communication skills with excellent phone etiquette and interpersonal abilities
- Experience operating multi-line phone systems and front desk management software is a plus
- Demonstrated ability to handle guest services with professionalism, patience, and enthusiasm
- Knowledge of hospitality industry standards and hotel operations is advantageous

Embark on a rewarding career where your energy makes a difference! We’re committed to supporting your growth in the hospitality industry by fostering a vibrant work environment that values your contributions.

Pay: $18.10-$18.60 per hour

Expected hours: 24.0 – 40.0 per week

Work Location: In person

📌 Hotel Front Desk Clerk (Timmins)
🏢 Timmins Inn u0026 Suites
📍 Timmins