Advance your career at Pembina Pipeline Corporation as an IT Service Management Supervisor based in Calgary. This hybrid role focuses on strategic delivery and governance of IT services and platforms. In this leadership role, you will oversee ITSM governance and ServiceNow delivery, ensuring alignment with business objectives.

You will manage processes including Incident and Change Management while fostering a culture of continuous improvement within the team. Your collaboration with cross-functional teams will drive performance and enhance service delivery outcomes. Key Responsibilities:

- Lead and develop a team of ITSM specialists
- Own governance of ITSM core processes and policies
- Strategize and oversee the ServiceNow platform
- Monitor KPIs and service performance metrics
- Partner with teams to enhance service offerings Requirements:
- Degree in Information Technology or equivalent
- Demonstrated experience in IT service management
- ITIL Foundation certification mandatory
- Additional ServiceNow and agile certifications preferred
- Excellent stakeholder management capabilities Utilize your ITSM expertise to ensure excellence in service delivery with Pembina’s diverse and team-oriented team.

📌 Hybrid IT Service Management Supervisor (Calgary)
🏢 Pembina Pipeline
📍 Calgary