Key Responsibilities

- Analyze and resolve hardware, software, network, and application-related issues.

- Provide technical support to users and troubleshoot incidents through appropriate IT support channels.

- Monitor IT systems, applications, and infrastructure to identify and resolve potential issues.

- Gather and document business and technical requirements for IT projects and enhancements.

- Work with development, infrastructure, security, and business teams to implement IT solutions.

- Perform root-cause analysis and recommend corrective and preventive actions.

- Maintain IT documentation, knowledge bases, system configurations, and standard operating procedures.

- Assist with software installations, upgrades, patches, and system configurations.

- Monitor application performance and coordinate with vendors or technical teams when required.

- Support IT change management, incident management, and problem management processes.

- Prepare reports, dashboards, and analysis related to IT operations and service performance.





- Ensure compliance with organizational IT policies, security standards, and procedures.

- Participate in IT projects, system implementations, testing, and process improvements.

Preferred Skills

- Experience with Microsoft 365, Active Directory, Azure, or other enterprise technologies.

- Basic knowledge of SQL and database troubleshooting.

- Experience with PowerShell or other scripting languages.

- Familiarity with cloud platforms such as AWS or Microsoft Azure.

- Knowledge of monitoring and logging tools.

- ITIL, Microsoft, Azure, AWS, or other relevant certifications.

- Basic knowledge of SQL and database troubleshooting.

- Experience with PowerShell or other scripting languages.

- Familiarity with cloud platforms such as AWS or Microsoft Azure.

- Knowledge of monitoring and logging tools.

- ITIL, Microsoft, Azure, AWS, or other relevant certifications.

📌 Information Technology Analyst (Canada)
🏢 Spait Infotech
📍 Canada