Field Law accepts unsolicited résumés for support staff positions that become available from time to time. Interested applicants may submit their covering letter and résumé via email, in confidence to [email protected]. We thank all applicants in advance and advise that only those with relevant and pertinent experience will be contacted.

Qualified applicants are welcomed and preferred to apply directly.

- IT Operations Analyst II - Calgary

- The IT Operations Analyst II independently supports and administers a broad range of technology services. The role balances operational support, infrastructure administration, security responsibilities, and service improvement initiatives while serving as a technical resource for junior staff. The IT Operations Analyst II is expected to lead smaller initiatives, manage complex incidents, and proactively improve operational effectiveness.

Field Law is committed to upholding our core values of Collegiality, Integrity, and Professional Excellence, which serve as the foundation of our dedication to creating a high-quality, collaborative, and respectful setting for everyone.

Duties Responsibilities

Service Support

Responsibilities
- Resolve complex incidents and service requests.
- Manage escalations requiring advanced troubleshooting.
- Coordinate communication during service disruptions.
- Develop strong relationships with business stakeholders.
- Act as an escalation point for junior analysts.

Expected Outcomes

- Reduced escalation volume
- Improved client experience
- Faster resolution of complex issues

Infrastructure Platform Operations

Responsibilities

- Administer Microsoft 365, Intune, Entra ID, networking, and operational platforms.
- Monitor system performance and reliability.
- Perform root cause analysis on recurring operational issues.
- Lead maintenance activities and planned changes.




- Participate in infrastructure modernization initiatives.

Expected Outcomes

- Improved system stability
- Reduced recurring incidents
- Increased operational efficiency

Security Risk

Responsibilities

- Monitor security alerts and operational risks.
- Participate in vulnerability remediation efforts.
- Support security audits, compliance activities, and access reviews.
- Implement security controls and operational safeguards.
- Assist with incident response activities.

Expected Outcomes

- Improved security posture
- Reduced vulnerabilities
- Consistent compliance

Automation Continuous Improvement

Responsibilities

- Develop and implement workflow improvements.
- Create automation solutions to reduce manual effort.
- Lead continuous improvement initiatives.
- Analyze trends and identify opportunities for service enhancement.
- Maintain operational standards and documentation.

Expected Outcomes

- Increased automation
- Reduced operational effort
- Improved service quality metrics

Decision-Making Authority

- Makes independent operational decisions.
- Determines technical approaches to most issues.
- Recommends improvements to systems and processes.

Leadership Expectations

- Mentors Junior Analysts.
- Leads smaller projects and workstreams.
- Contributes to team capability development.
- Acts as an escalation resource.

Qualifications Skills

- Advanced degree or extensive experience in IT, Computer Science, or a related field.




- Extensive knowledge of IT infrastructure, networking, M365, and automation tools.
- Years of Experience: 3-8 years in IT operations, systems administration, or a senior IT role.
- ITIL Expert certification (preferred) or substantial experience applying ITIL frameworks in enterprise IT environments.

This position performs highly technical application work requiring in-depth knowledge of detailed and complex application functions, security, backup, availability, monitoring, reporting, and alerting requirements.
- Excellent knowledge of business, system, application, database, services, and integration design and development
- Working knowledge in various monitoring/alerting solutions
- Advanced knowledge in authentication and authorization frameworks like Active Directory and supporting policies
- Able to improve, support and understand key M365 offerings
- Providing analysis and showing trends for problems and escalating to the proper areas
- Good written and verbal skills for both technical and business issues. Communicates well in both technical and non-technical environments.
- Knowledge on how to prepare technical and non-technical documents.
- Coaching and mentoring skills
- Prioritize, plan, organize, work well under time constraints, respond to internal and external demands
- Systems thinking to consider the impacts a solution may have on other applications, teams and businesses
- Builds a team environment and drives collaboration to achieve success
- Expert understanding of the process flows with respect to the ticketing software being used by the team

Working Conditions

- The role is fast-paced and dynamic with on-call duties one week out of every six.
- Normal weekday office hours.

Qualified applicants can submit their resume to: [email protected]

📌 IT Operations Analyst II - Calgary
🏢 Field Law
📍 Calgary