Leverage your expertise as an IVR & Contact Center Solution Architect with Salesforce in Toronto, ON. This contract role emphasizes voice-enabled solutions within a team-oriented environment. This position requires over 8 years of experience with designing, implementing, and optimizing voice-enabled contact centers using Salesforce and platforms like Amazon Connect.

You will utilize your strong CRM and telephony background to deliver exceptional customer service and coordinate omni-channel solutions across various platforms. Key Responsibilities:

- Design and implement voice-enabled contact center architectures
- Troubleshoot Salesforce integrations with internal/external systems
- Configure omni-channel experiences across voice and digital
- Customize Salesforce using Apex and other tools
- Lead deployment and manage a technical team Requirements:
- 8+ years in contact center solution design
- Proficiency in Salesforce Service Cloud Voice
- Knowledge of IVR flows and customer routing profiles
- Expertise in CRM and customer service operations
- Experience with Amazon Connect is advantageous Bring your technical vision to life and enhance customer interactions via Salesforce solutions in Toronto.

📌 IVR & Contact Center Architect in Toronto
🏢 apptoza
📍 Toronto