Elevate your career with HCLTech as an ITSM Governance Specialist. Focus on improving incident management processes while utilizing Microsoft tools for effective automation and reporting. With more than five years of experience in Incident Management and ITIL practices, this role requires expertise in managing Major Incidents and conducting RCA reviews.

Your efforts will directly contribute to minimizing recurring incidents and enhancing overall operational governance. Partner with technical teams to create robust KPIs and dashboards. Key Responsibilities:

- Oversee Problem Management activities and track actions
- Conduct thorough incident trend analyses for service improvement
- Create KPI dashboards reflecting operational metrics




- Automate reporting using Microsoft 365 and SharePoint
- Support initiatives aimed at operational excellence Requirements:
- Minimum 5 years in Incident/Problem Management or similar
- In-depth knowledge of ITIL processes and RCA techniques
- Experience in complex enterprise environments
- Proficient in Microsoft Power Automate and ITSM reporting
- Excellent communication and stakeholder engagement skills Your contributions will significantly impact the stability and governance maturity of services at HCLTech.

📌 ITSM Governance Specialist at HCLTech (Mississauga)
🏢 HCL Technologies
📍 Mississauga