Elevate ITSM practices as a Lead Project Manager at Akkodis in Toronto. This hybrid position revolves around ServiceNow implementations and enhancing release management practices. Akkodis is looking for a dynamic Lead Project Manager to oversee the integration of ITSM solutions using ServiceNow.

With a minimum of seven years in complex environments, you'll design processes and frameworks to optimize service management practices. Your ability to engage stakeholders and deliver training will be key in this role. Key Responsibilities:

- Design and customize ServiceNow Digital Product Release Management solutions
- Implement release governance processes including planning and coordination
- Facilitate stakeholder workshops for requirements analysis




- Configure ServiceNow workflows, dashboards, and reports
- Manage the solution delivery lifecycle from design to deployment Requirements:
- At least seven years in ITSM consulting in large enterprises
- Five years of ServiceNow administration experience
- Required: ServiceNow Certified System Administrator (CSA)
- In-depth knowledge of ITIL and ITSM best practices
- Robust facilitation and engagement skills Bring your Project Management insights to enhance ITSM solutions at Akkodis in Toronto.

📌 Lead ITSM Projects with Akkodis in Toronto
🏢 Akkodis
📍 Toronto