Overview

We are seeking a dedicated and detail-oriented Medical Office Assistant to join our healthcare team. The ideal candidate must have experience in a medical or dental office setting, demonstrating proficiency in handling administrative tasks while providing exceptional patient care. This role is essential for ensuring the smooth operation of our office and supporting our healthcare professionals in delivering quality service.

- Greet patients warmly and assist them with the check-in process.

- Manage multi-line phone systems to answer calls, schedule appointments, triage and address patient and family inquiries.

- Maintain accurate electronic medical records (EMR Telus PS Suite) and ensure confidentiality of patient information.

- Assist with billing and insurance verification processes.

- Utilize software such as Ocean and Clinical Connect for managing patient information and scheduling.

- Coordinate communication between patients and healthcare providers effectively.

- Perform administrative tasks including filing, data entry, and maintaining office supplies.

- Faxing, scanning, scheduling appointments, sending referrals, returning messages. Proper documentation of all patient interactions.

- Review patient medical records - upload relevant records into patients charts, assist in patients' preventative care and care plan.





Requirements, Qualifications, Skills

- Previous experience in a medical or dental office is preferred.

- Familiarity with medical terminology is essential for effective communication.

- Proficiency in using electronic medical records systems, particularly Ocean and Clinical Connect, is an asset.

- Strong administrative skills with experience in office environments.

- Ability to handle multiple tasks efficiently in a fast-paced workplace.

- Medical Office Administration Diploma an asset; relevant office experience preferred.

- Experience and familiarity with Telus Practice Solutions EMR an asset.

- Excellent communication skills; written, oral and telephone etiquette.

- Detail oriented.

- Professionalism, and proper follow-through in patient care plans.

- Self-directed, motivated, strong initiative, self-reliant, energetic, responsible.

- Understanding of patient confidentiality and privacy.

- Computer skills - phone system, faxes, scanning, documentation.

- Effective interpersonal skills, strong problem-solving skills.

Pay: $19.00-$21.00 per hour

Education

- Secondary School (preferred)

Experience

- Medical office: 2 years (preferred)

Location

- Hamilton, ON L9C 7N4 (preferred)

Work Location: In person

📌 Medical Office Assistant/Receptionist (Canada)
🏢 Escarpment Health
📍 Canada