Monday to Friday from 11pm - 7am

RESPONSIBILITIES:

- Responsible for balancing credit card and debit transactions for front desk and beverage outlets.
- Responsible for rooms audit and verification of rate over-rides.
- Balance of preliminary audit.
- Re-set and backing up of point of sale system.
- Prepare front desk and server reconciliation report.
- Reconcile audit of daily manual postings and adjustments.
- Distribute billing accordingly.
- Complete the Night Audit Procedures as directed.
- Know cash handling procedures and the posting of charges to guest folios (including corrections and adjustments). Understand that each shift is accountable for shortages and overages.
- Responsible for checking in/out hotel guests and other front desk duties as required
- Stay up-to-date on room rates, packages, and discounts.
- Develop a thorough knowledge of the rack, locations, types and features of rooms.
- Develop a thorough understanding of reservations, including making, canceling and guaranteeing reservations.
- Develop a solid understanding of the Hotel’s property management system, electronic key system, the credit card/debit card terminal and the On-Command in-room movie computer system.
- Answer all telephone calls in a friendly and courteous manner. Transfer calls internally and assist guests with the voice mail system.
- Ensure all wake-up calls have been entered accurately from previous shifts. Set up remaining wake-up call requests and monitor.
- Understand and use proper mail, package and message handling procedures.
- Read and initial pass-on log book and bulletin board daily to keep updated on all current information.
- Report any unusual occurrences or requests to your Supervisors and Manager.




- Know all safety and emergency procedures. Act as the hotel emergency coordinator when on duty.
- Maintain a good personal appearance at all times.
- Maintain the orderliness and cleanliness of the Front Desk and Back office area.
- Monitor the neatness of the lobby.
- Comply at all times with company standards and regulations to encourage safe and efficient hotel operations.
- Ensure adherence to the Hotel’s policy regarding security of bedrooms and keys.
- Provide support per the Emergency Response Plan as directed.
- Perform other reasonable job duties as requested by department heads/senior managers.

QUALIFICATIONS: Previous Switchboard and related Hotel/Resort experience an asset.

- Self-motivated, friendly, upbeat, and outgoing person who thrives in a fast-paced workplace.
- Must be able to work with and understand financial information and data, and basic arithmetic functions.
- Ability to assimilate complex information, data, etc.
- Knowledge of computers and cash handling experience mandatory.
- Excellent communication and organizational skills.
- Detail orientated and able to handle several tasks simultaneously.
- Ability to convey information and ideas clearly.
- Proven ability to evaluate and select among alternative courses of action quickly and accurately
- Must work well in stressful, high-pressure situations.
- Ability to work within and meet deadlines with proven ability to multi task.
- Impeccable attention to detail.
- Must be flexible with regard to scheduling inclusive of weekends and holidays.

Pay: From $18.00 per hour

Benefits

- Dental care
- Discounted or free food
- Extended health care
- On-site parking

Work Location: In person

📌 Night Auditor (Calgary)
🏢 Four Points by Sheraton Calgary West
📍 Calgary