Office Administrator / Dispatcher

Comfort Appliance Service & Installation – Metro Vancouver, BC

Comfort Appliance Service & Installation is looking for a reliable, organized, and customer-focused Office Administrator / Dispatcher to join our growing team.

This position can be performed through a combination of in-office and remote work. However, applicants must live in Metro Vancouver or the surrounding local area and must be available to work in person when required.

Key Responsibilities

- Answer incoming customer phone calls professionally and promptly
- Respond to customer messages, emails, and service inquiries
- Collect customer information, appliance details, and a clear description of the reported problem
- Create and manage service appointments
- Schedule and dispatch appliance service technicians
- Coordinate technicians’ daily routes and appointments
- Communicate appointment times and updates to customers
- Follow up with customers regarding service visits, parts, estimates, and return appointments
- Maintain accurate customer and service records
- Perform general office and administrative duties
- Assist with invoices, receipts, payments, and basic documentation
- Coordinate communication between customers, technicians, management, and parts suppliers
- Handle appointment changes, cancellations, and rescheduling
- Help maintain an organized and effective daily office schedule

Requirements

- Must currently live in Metro Vancouver or the surrounding area
- Must be available for both remote and in-person work when required
- Good spoken and written English




- Strong communication and customer-service skills
- Comfortable speaking with customers over the phone
- Basic computer skills and ability to work with email, online systems, and office software
- Organized and able to manage multiple appointments and tasks
- Reliable, responsible, and punctual
- Ability to work independently
- Ability to communicate effectively with technicians throughout the workday

Experience

Previous experience in dispatching, customer service, office administration, appliance service, HVAC, plumbing, electrical, or another home-service business is an asset but is not necessarily required.

Training can be provided for the right candidate.

Work Arrangement

Hybrid – Remote & In-Person The position may include working from home as well as working in person depending on operational requirements.

This is a local position. Applicants living outside Metro Vancouver who are unable to attend the office/work location when required will not be considered.

About Us

Comfort Appliance Service & Installation provides professional appliance repair and installation services throughout Metro Vancouver. As our business continues to grow, we are building a reliable team to provide customers with fast, professional, and well-organized service.

Job Types: Full-time / Part-time

Location: Metro Vancouver, BC

Work Arrangement: Hybrid (Remote & In-Person)

Pay: $19.00-$25.00 per hour

Expected hours: 40.0 per week

Benefits

- On-site parking
- Store discount

Work Location: Hybrid remote in Pitt Meadows, BC

📌 Office Administrator / Dispatcher (Pitt Meadows)
🏢 Comfort Appliance Service u0026 Installation
📍 Pitt Meadows