Window Experts is looking for an organized, confident, and customer-focused Office Manager / Lead Coordinator to manage incoming customer inquiries and schedule qualified appointments for our sales team.

This is a key position in our company. You will often be the first person a potential customer speaks with, so we are looking for someone who communicates professionally, is comfortable on the phone, and knows how to turn an inquiry into a booked appointment.

Main Responsibilities

- Answer incoming phone calls from potential and existing customers
- Respond to current website, Google, social media, and advertising leads
- Contact new leads quickly and consistently
- Prequalify homeowners for window and door replacement projects
- Book appointments for our sales representatives
- Coordinate and manage the sales appointment calendar
- Confirm appointments with homeowners
- Follow up with customers who did not initially book
- Reschedule cancelled or missed appointments
- Update customer information and notes in our CRM
- Follow up with older leads and previous customers
- Answer basic questions about our products, installation process, warranties, financing, and current promotions
- Communicate with the sales team regarding appointments and customer requirements
- Assist with general office administration when required

What We Are Looking For
- Strong phone and communication skills
- Friendly, professional,



and confident personality
- Comfortable speaking with homeowners and asking qualifying questions
- Strong organizational and scheduling skills
- Ability to follow up consistently without being pushy
- Comfortable working with CRM software, email, calendars, and basic computer systems
- Ability to handle multiple conversations and tasks throughout the day
- Sales, appointment-setting, customer-service, home-improvement, or call-centre experience is an asset

What Success Looks Like Your primary goal is to make sure that every legitimate inquiry receives a fast response and that qualified homeowners are successfully booked with our sales team.

We will measure performance based on:

- Lead response time
- Percentage of new leads contacted
- Qualified appointments booked
- Appointment confirmation rate
- Appointment show rate
- Follow-up consistency
- CRM accuracy

About Window Experts Window Experts specializes in complete window and door replacement for homeowners throughout the GTA. We provide Canadian-made windows and doors, professional installation, and long-term product and workmanship warranties.

We are looking for someone who wants to become an important part of the company rather than simply answer phones.

Pay: $18.00-$22.00 per hour

Expected hours: 40.0 per week

Work Location: In person

📌 Office Manager / Lead Coordinator (Newmarket)
🏢 Window Experts
📍 Newmarket