Company Description

Expedia Cruises is North America’s largest retail travel agency franchise, specializing in air, land, and sea leisure vacations. Supported by the global Expedia brand, the company combines powerful technology, extensive marketing, and strong supplier relationships to deliver exceptional vacation value. With over 290 independently owned franchise locations and more than 6,100 Vacation Consultants across Canada and the United States, Expedia Cruises offers a full range of travel products, including cruises, resorts, tours, vacation packages, flights, hotels, and activities. The organization has received multiple travel industry and franchise awards, including induction into the Canadian Franchise Association Hall of Fame.

Expedia

Group’s Vancouver office houses a Corporate Support Team of over 100 employees, fostering a fun, values-driven culture recognized among Canada’s Top Employers.

Role Description The Office Manager / Travel Sales Leader – Expedia Cruises Langford is a full-time hybrid role based in Langford, BC, with some flexibility for work from home. This role oversees day-to-day office operations, including managing administrative processes, maintaining office equipment and supplies, and ensuring a skilled, organized workspace. The position leads and supports the sales team, setting goals, monitoring performance, and coaching Vacation Consultants to deliver exceptional customer service and meet revenue targets.





Responsibilities include handling customer inquiries, assisting with complex travel bookings, coordinating marketing and sales initiatives, and ensuring accurate documentation and compliance with company policies. The role also involves scheduling, basic bookkeeping support, report preparation, and collaborating with corporate support teams to implement best practices and business growth strategies.

Qualifications

- Candidates should possess strong Communication skills for interacting with customers, team members, and corporate partners.
- Candidates should possess Customer Service skills to provide a high-quality, responsive experience to travelers and Vacation Consultants.
- Candidates should possess Office Administration and Administrative Assistance skills to manage daily operations, scheduling, and documentation.
- Candidates should possess familiarity with Office Equipment, including computers, phones, printers, and related systems used in a modern office environment.
- Experience in retail, travel, or hospitality sales and leadership is highly beneficial.
- Proficiency with common office software (e.g., Microsoft Office, CRM tools) and comfort learning new travel booking systems is preferred.
- Demonstrated organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
- Previous experience in supervising or coaching teams and a commitment to inclusive, collaborative workplace practices.

📌 Office Manager / Travel Sales Leader – Expedia Cruises Langford (Nanaimo)
🏢 Expedia Cruises
📍 Nanaimo