Job Title: Operations & Customer Service Coordinator

Location: On-site (5 Days/Week)

Location: Mississauga, ON L5N 6P9

Duration: 12 Months

Overview:

We are seeking a Temporary Operations & Customer Service Coordinator to support daily operations during a maternity leave coverage period. This role will be responsible for customer service, order management, logistics coordination, inventory reporting, and general operational support to ensure smooth business continuity.

The ideal candidate will work closely with Operations, Commercial, Finance, Accounting, and Logistics teams to manage customer requests, monitor open orders, support inventory activities, and coordinate operational processes.

JOB RESPONSIBILITIES:

- Monitor and manage open customer orders and provide timely order status updates.
- Coordinate customer requests, shipment inquiries, and issue resolution.
- Maintain standing orders and scheduled customer shipments.
- Escalate customer-impacting issues to appropriate internal teams.
- Support customer communication activities and operational updates.
- Review and monitor open purchase orders.
- Coordinate inbound shipments and receiving activities.
- Track backorders, supply disruptions, shipping exceptions, and carrier issues.
- Support shipment documentation and shipping compliance requirements.
- Submit freight and carrier claims as needed.
- Assist with vendor and facility issue coordination.
- Perform weekly inventory reviews and monitor stock levels.
- Identify shortages, replenishment requirements, and inventory risks.
- Review lot-controlled and expiring inventory.
- Support inventory reporting, reconciliation, and audit activities.




- Assist with physical inventory counts and customer inventory reports.
- Maintain operational trackers, reporting files, and administrative records.
- Support regulatory, audit, and compliance documentation requests.
- Track action items and follow up on unresolved issues.
- Collaborate with Operations, Commercial, Finance, Accounting, and Logistics teams.
- Participate in knowledge transfer sessions before the transition period.

REQUIREMENTS:

- 2 years of experience in customer service, operations, supply chain, logistics, or order management.
- Experience working with ERP systems, order management systems, or inventory management systems.
- Strong Microsoft Excel and Microsoft Office skills.
- Previous experience working with QuickBooks.
- Strong organizational skills with the ability to manage multiple priorities.
- Excellent communication and problem-solving skills.
- Strong attention to detail and ability to maintain accurate documentation.
- Ability to work independently with limited supervision.
- Ability to work onsite 5 days per week.

Preferred Qualifications:

- Experience supporting life sciences, healthcare, diagnostics, manufacturing, or distribution environments.
- Experience with inventory control and supply chain processes.
- Experience working with SharePoint and reporting tools.
- Familiarity with purchase orders, shipping documentation, and vendor coordination.

Critical Success Factors:

- Strong customer service orientation.
- Excellent follow-up and coordination skills.
- Ability to prioritize competing requests in a quick-paced environment.
- Ownership, accountability, and attention to detail.
- Ability to collaborate effectively with cross-functional teams.

📌 Operations & Customer Service Coordinator (Mississauga)
🏢 eTeam
📍 Mississauga