Our client, a Banking company, is looking for a Operations Officer I for their Toronto, ON/Hybrid location.

Responsibilities:

- Candidates will be working within AML operations, conducting rapid (15-20 min) reviews of data discrepancy alerts that are triggered via system functionality / capabilities based on regulatory requirements / risk factors / behaviors.

- Reviewing data discrepancy / incompleteness alerts for potential remediation

- Read source documents such as book of record systems, physical documents etc. and enter correct data in specific data fields on reporting systems using keyboards/computers/applications etc

- Compile, sort and verify the accuracy of data before it is entered. And accurately record customer/client/transaction date.

- Locate and correct data entry errors and/or report them to supervisors / partners within SLA

- Compare data with source documents and/or re-enter data in verification format to detect errors.

- Writing/Reaching out to partners for missing data and ensuring the same is provided and entered.

- Interact with partners by responding to requests in an effective and timely manner

- Customer:

- Act as a key resource or representative by providing technical subject matter expertise / analysis or operational process support on EFTR (Electronic Fund Transfer Reporting) Regulatory reporting.

- Contribute to the identification, and implementation of new processes, operating workflow, additional services / products / applications or operational efficiencies

- Ensure reports are filed in accordance with regulatory requirements

- Develop and execute reporting functions, AML and/or produce consolidated or aggregated reporting as appropriate

- Refer or escalate processing or operational issues as needed based on a solid understanding of the processes, business requirements, issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained

- Shareholder:

- Prioritize and manage own workload to meet requirements for operations, service and productivity

- Execute accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)





- Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate

- Protect the interests of the organization – identify and manage risks, and escalate non-standard, high-risk transactions / activities as necessary

- Comply with applicable internal and external audit and regulatory requirements and may actively participate in Audit Reviews, providing recommendations and guidance as required

- Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts

- Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

- Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g.

Regulatory

Reporting, Anti-Money Laundering, Business Continuity Management)

- Employee / team:

- Participate fully as a member of the team, supporting a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.

- Excellent organizational and time management skills. Ability to adhere to strict deadlines and handle high volumes of work. Attention to detail is crucial.

- Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit

- Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques

- Participate in personal performance management and development activities, including cross training within own team

- Keep others informed and up to date about the status / progress of projects and / or all relevant or helpful information related to day-to-day activities





- Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.

- Contribute to a fair, positive and equitable environment that supports a diverse workforce

- Act as a brand champion for your business area/function and the bank, both internally and/or externally

- Breadth & depth:

- Require specialized expertise and perform multiple and/or diverse tasks that are highly complex, involving multiple steps, systems, and jurisdictions

- Actively review internal processes/activities and provide ideas for process improvement

- Transactions and activities require in-depth knowledge across a broad range or variety of products, processes or systems within own area of specialty and where transactions could be characterized by moderate to high risk

- Gather and analyze data to identify complex problems and escalates as required

- Generally interacts with internal customers or partners for assigned functions and may provide process or policy guidance to others, such as team members or internal partners.

- Focus of work is weekly, monthly and/or longer with addition of adhoc and initiative-based requests, as required

- Process subject matter expert in a range of technical processes and procedures Generally reports to a Team Manager

Requirements:

- Up to 1 year of operations and/or data entry/enrichment and/or regulatory reporting, and/or, payments transaction processing experience

- Previous corporate / financial industry experience (Is beneficial) of AML operations, data entry/enrichment, regulatory reporting, client onboarding / KYC, and/or paym 1 years

- Able to work independent but also work as part of a team

- Computer savvy – pick up on internal systems and quick learner

- Organized and Attention to Detail

- Previous corporate / financial industry experience – banking experience (international included)

- Team Player

- Time Management Skills

- Business writing experience

- EFTR Regulatory Reporting in Canada

- Professional education or certifications

Why Should You Apply?

- Health Benefits

- Referral Program

- Excellent growth and advancement opportunities

📌 Operations Officer I (Toronto)
🏢 Iconma Portal
📍 Toronto