Our client, a Banking company, is looking for a Operations Officer for their Dieppe, NB/Hybrid location.

Responsibilities:

- Typical Day-to-Day Responsibilities: Provision and de-provisioning of access to various finance applications

- Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology.

- Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met. Reports to a Team Manager within the Team Structure

- Customer:

- Positively contribute to the overall customer experience and loyalty index in each interaction

- Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required

- Create and/or recognize exceptional customer service through established programs

- Ensure all required processing and enquiries are fulfilled meeting Service Level Goals

- E4Provide subject matter expertise for internal and external partners within defined area

- Shareholder:

- Complete assigned tasks accurately & within established standards

- Actively participate in daily touch points and work distribution Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines

- Identify areas of risk and escalate as necessary Be knowledgeable and comply with Bank Codes of Conduct

- Identify,



suggest and actively participate in process improvements Understand and apply bank/service centre operating policies and procedures Demonstrate flexibility by adapting to change within business area and unit Adopt new process and technology improvements ? Ensure necessary due diligence is taken to support the accuracy of all transactions

Requirements:

- Degree/Level of Education: High school completed

- Years of Overall Experience: 2-4 years exp

- How will performance be measured: no metrics, manager feedback on performance

- Preferred/Ideal Candidate Background: MS office- excel (vlooksups would be excellent), word, powerapp experience

- Strong communication skills- communicating with internal colleagues

- Tech savvy- ability to learn new systems quickly.

- MS office exp – Excel and Word

- Strong communication skills

- Tech savvy

- Powerapp experience –(using and running them not building them out)

- Ability to adhere to strict deadlines and handle high volumes of work

- Excellent quantitative and analytical skills ? Excellent organizational and time management skills

- Ability to work independently, as well as part of a team ? Self-motivated and goal-oriented Ability to adapt to changing policies and procedures Attention to detail is crucial.

- Understanding of MM and FX Products (eg. Options, Foreign Exchange spots and forwards, Money Market deposits and loans)

- Sound knowledge of Microsoft Office, proficiency in Excel is a must, coupled with the ability to learn and apply skills to new software programs.

- Knowledge of Global and WSS platforms would be an asset.

- 2 years experience in a Trade Processing related role, preferably experience with cash products (such as Loans, Deposits, Swaps and Forwards)

- Nice-To-Have

- Access provisioning

Why Should You Apply?

- Health Benefits

- Referral Program

- Excellent growth and advancement opportunities

📌 Operations Officer (Dieppe)
🏢 Iconma Portal
📍 Dieppe