Executive Flight Centre Group Ltd. (“Executive Flight Centre” or “EFC”) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC is part of a national aviation platform which offers a diverse range of services to meet the needs of airports and aerodromes. Our vision is to provide first class services to all customers in the aviation industry by focusing on safety, quality, and customer service.

EFC takes pride in being an equal opportunity employer committed to the principles of employment equity. We value diversity in our workforce and have made a commitment to ensure equitable representation of women, indigenous peoples, persons with disabilities and visible minorities at all occupational levels within our workforce. We believe that the diversity of our employees strengthens the company and furthers both individual and company successes.

EFC is committed to inclusivity, equity, and accessibility in the selection of our teams and throughout employment. If you require accommodation during the recruiting process, please let us know.

Our Kelowna location is seeking an experienced Operations Supervisor to support our diverse operations. This full-time position, with a rotation of 4 days on, 4 days off. Hours will vary to support the operation.

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The Operations Supervisor is a key member of the FBO and is responsible for ensuring safe, efficient and profitable operations of the Shell Aerocentre in a professional customer service setting in alignment with company expectations, regulatory requirements and the Shell Airport Operations Manual (SAOM). Reporting to the FBO Manager, the Operations Supervisor is the direct supervisor for the shift worked.

Responsibilities:

The Operations Supervisor is expected to demonstrate effective and efficient leadership in the following areas:

Supervision

Assists the FBO Manager by providing direct supervision to Fuellers ensuring that company expectations of performance are clear, appropriate feedback is provided and that appropriate resources are available to do assigned work by:

- Clearly defining job responsibilities and expectations for the employees and providing coaching and feedback on the same
- Coordinating and/or delivering the training of new hires to ensure compliance with Shell training protocol and company expectations
- Planning, organizing, prioritizing and assigning work for the Fuellers
- Monitoring quality and quantity of employees work to acknowledge superior results and/or to correct any deficiencies
- Assisting the FBO Manager with any relevant information to successfully complete performance appraisals for Aerocentre employees
- Ensuring employees have appropriate tools, materials and equipment that are in good working order.
- Creating and maintaining a positive work environment.
- Supporting employees in conflict resolution
- Supporting employees in effective team interaction and personal growth.
- Working with the FBO Manager and Manager, HR on discipline issues.
- Participating in hiring decisions.
- Ensuring safe work practices, policies, procedures and regulations are clearly understood and followed including compliance with personal protective equipment requirements

Customer Relations Acting as a representative of EFC and of Shell Canada to ensure a high level of professional customer service to all client groups by:

- Leading by example in all customer service interactions and holding employees accountable for a high standard of customer service
- Being fully informed of all products and services available
- Being aware of major airline seasonal charter changes to ensure adequate resources are available
- Proactively identifying and addressing customer requirements




- Facilitating the resolution of special customer requirements
- Cultivating relationships with regular customers
- Ensuring follow up and resolution of any customer concerns

Ramp Management Provide oversight and instruction on ramp management by:

- Ensuring optimal positioning of incoming aircraft to allow for additional arrivals and departures.
- Maximizing the utilization of hangar space to maximize revenue.
- Arranging for snow removal as required

Fuel Truck Maintenance Ensuring optimal availability and safe operating condition of the fuel trucks by:

- Being familiar with the vehicle maintenance schedules
- Planning and scheduling required vehicle maintenance in a timely fashion that minimizes operational impact
- Giving immediate attention to any unexpected mechanical issues or operational concerns that arise to minimize unscheduled downtime. Assessing whether to conducting on site maintenance or to seek assistance from a third party
- Ensuring that daily inspections of trucks are being performed.
- Ensuring that the fuel trucks are presented in a clean and professional manner at all times

Quality Control Ensuring compliance with Shell SAOM by:

- Being familiar with all SAOM requirements
- Ensuring that all regular prescribed fuel and equipment checks are performed and documented
- Responsible to represent the company in a professional and knowledgeable manner in all third party audits of the Aerocentre
- Fully cooperating with the onsite auditors

Financial Management Practices good stewardship and seeks opportunities to maximize revenue by:

- Having a thorough understanding of the business
- Being able to make sound business decisions as they pertain to customers and operations
- Optimizing the resources of the Company and use effectively and efficiently.
- Proper schedule management that provides adequate staff coverage while limiting unnecessary overtime expense to the Company.
- Maintaining responsible financial stewardship when purchasing supplies on the Company’s behalf
- Ensuring all assets and equipment are being maintained and respected to limit unnecessary expenses

COMPETENCIES

- Customer Focus – Able to build strong working relationships with internal and/or external customers; identify unexpressed customer needs and potential products/services to meet those needs; independently anticipate and meet customers needs; prioritize work in alignment with the needs of the customer; use customer knowledge and feedback to improve own work results.
- Results Orientation – Defines objectives and strategies to meet operational requirements and organizational goals and objectives. Manages performance to achieve expected results. Keeps informed of performance through face-to-face meetings, written communications, analytical reports and performance measures. Keeps supervisor informed of progress, issues and potential problems. Identifies and addresses areas of weakness that may affect organizational performance. Demonstrates initiative and takes full responsibility for results.

Is available to respond to emergent issues outside of the normal shift

- Business Acumen – Able to do own work in accordance with organization’s value proposition; understand how own actions impact profit margins; consider costs, revenue potential, and other factors in making spending decisions; comply with budget requirements.




- Decisiveness & Judgement – Demonstrates positive judgement in day-to-day decisions; independently makes decisions and takes action, even in non-routine situations; consider impact of various options when making decisions; use good judgement in deciding whether to make a decision or escalate it.

Creates relevant options for addressing problems and opportunities and achieving desired results. Modifies decisions based on new information when appropriate. Includes others in the decision making process as warranted to help make the most appropriate decision and to gain buy-in.

- Coaching – Clarifies responsibilities, authority and expectations. Provides timely guidance and feedback to help staff accomplish a task or solve a problem. Provides guidance in how to strengthen knowledge and skills to improve personal and organizational performance.

Works with employee behaviour problems and conflict situations to achieve an effective resolution.

- Flexibility & Achieving Change – Able to positively deal with changes that affect job requirements. Adapts quickly to shifting priorities and recognizes situations/conditions where change is needed.

Works to clarify situation where information, instructions or objectives are ambiguous. Demonstrates support for innovation and for organizational changes needed to improve effectiveness. Facilitates the implementation and acceptance of change within the workplace change.

Works cooperatively and involves others to produce innovative solutions.

- Integrity & Building Trust – Demonstrates honesty, reliability, keeps commitments and behaves in a consistent manner. Is reliable. Maintains confidences and treats others with respect even in difficult situations.

Uses a win-win approach to resolving conflicts or negotiating agreements.

- Open Communication – Able to practice active and attentive listening skills to verify understanding; adapt communication content and delivery to audience; proactively inform others about developments relevant to the team; openly express opinion, even when different from that of others; response to differences of opinion constructively; respond promptly to requests of others.

REQUIRED CERTIFICATION, EDUCATION, EXPERIENCE or SKILLS

- Grade 12 plus post secondary education in a related field
- Intermediate computer skills and familiarity with Internet

- Numerical and mechanical aptitude
- Demonstrated organizational skills and attention to detail
- Highly effective oral and written communication skills
- Willing to be on call outside of normal shift

- Have or willing to obtain Ground Operating License (AVOP’s)
- Have or ability to obtain Red Pass

What Can EFC Offer?
- Competitive compensation.
- A job that keeps you active and engaged with a strong focus on safety, employee health, and wellness.

- Extended Health and Dental Benefits with minimal premiums.
- Group Retirement Plan including Deferred Profit-Sharing Plan (DPSP) and a Group RRSP for Full Time Employees.
- An incredible work environment focused on hard work, fun and celebrating our successes.

- A workplace that supports Environmental, Social, and Governance (ESG) values, including environmental stewardship, inclusive hiring practices, and transparent governance.
- Career development and advancement opportunities across our national aviation platform, with roles available in cargo, fuel operations, airports, aerodromes, administration, sales, accounting, human resources, safety, and training.

Please visit our web site at http://www.efcaviation.ca/ for a complete description of our company and to view other career opportunities.

We thank all applicants for their interest in Executive Flight Centre; however, only candidates selected for interviews will be contacted.

INDALL

📌 Operations Supervisor (Kelowna)
🏢 Executive Flight Centre
📍 Kelowna