Who the OEC is: The Optical Experience Consultant turns the doctor’s prescriptions into eyewear the patient loves. From the post-exam handoff through discovery, styling, lens education, closing, and dispensing, the OEC delivers the premium optical experience that makes the hybrid model work — flexing product, brand, and tier to the patient while never overriding the OD’s clinical recommendations.

The 10 Core Responsibilities

1. The Post-Exam Handoff & Discovery Conversation

Main idea: Don’t start selling — start understanding. Learn the patient as a person first.

2. Frame Selection & Styling

Main idea: A premium experience feels curated, not self-serve — your expertise shows in what you choose to present.

3. Lens Education & Premium Recommendation

Main idea: Present the best solution first — top tier down — and explain lenses as outcomes, not specs.

4. Insurance Optimization & Pricing

Main idea: Explain what the patient owes and what you’ll submit — never promise what the insurer will pay.

5. Closing & Order Processing

Main idea: Close on the solution, not on pressure — and read back the full order before processing, every time.

6. Path 3 Specialty Follow-Up Booking ( the CL Sale)

Main idea:



You book the OD’s non-urgent follow-up testing — but the service is paid with the PCC on the day it’s done.

7. Dispensing, Fit & Post-Sale Follow-Up

Main idea: Pickup is a dedicated consultation and one of your biggest loyalty moments — not a hand-off.

8. Product Knowledge & Continuous Learning

Main idea: Be the most knowledgeable person in the room about what’s on the board and in the lab.

9. Optical Area Presentation & Frame Board Discipline

Main idea: A clean, curated optical area is a non-verbal premium signal — a dusty shelf undermines every premium claim you make.

10. Team Support & Cross-Role Collaboration

Main idea: You’re part of one team — support the flow, back up other roles, and protect the premium experience together.

Job Requirements:

- optical work will be an asset.
- 2 years experience at a front desk (medical setting)
- High school diploma.
- Exceptional customer service

Job Types: Part time

Job Types: Full-time, Part-time, Permanent, Internship / Co-op

Pay: $25,000.00-$50,000.00 per year

Benefits

- Vision care

Work Location: In person

📌 Optical Experience Consultant - Sales Assistant 2/Optical assistant (Toronto)
🏢 eye care - optical
📍 Toronto