Oracle Retail MFCS – Application Support Lead

Location: Remote

Duration: Contract

Work Authorization: No visa restrictions

Position Overview

We are looking for an experienced Oracle Retail MFCS (Merchandising Foundation Cloud Service) Application Support Lead with strong experience in Oracle Retail MFCS, particularly Sales Audit . The ideal candidate will have a solid background in application support, incident management, business coordination, and offshore AMS team management.

This role will serve as a key liaison between business stakeholders, IT teams, offshore support teams, and Oracle Retail/MFCS support teams.

Key Responsibilities

- Act as the primary liaison between business stakeholders, IT teams, offshore AMS teams, and MFCS/Sales Audit support for incidents, enhancements, and service requests.
- Lead application support and service delivery for Oracle Retail MFCS , ensuring adherence to SLAs and incident resolution timelines.
- Provide functional support for MFCS/Sales Audit and related retail merchandising processes.
- Gather and analyze business requirements and translate functional requirements into actionable tasks for offshore development and support teams.
- Manage incident, problem, and change management processes, including root cause analysis (RCA), risk assessment, and preventive actions.
- Coordinate with offshore teams for troubleshooting, issue resolution, enhancements, and production support.
- Lead release planning, testing, deployment coordination, and production implementation activities.
- Ensure production changes follow established change management and release management processes.




- Monitor application performance, operational KPIs, recurring incidents, and SLA compliance.
- Identify opportunities for process improvement, application optimization, and operational efficiency across MFCS integrations and workflows.
- Coordinate with technical teams to troubleshoot integration and application issues.
- Communicate status, risks, issues, and resolutions to business and IT stakeholders.
- Ensure minimal business disruption during releases, maintenance activities, and production deployments.

Required Skills
- Strong experience with Oracle Retail MFCS / RMFCS
- Strong Oracle Retail Sales Audit (ReSA) experience
- Experience in Oracle Retail application production support / AMS
- Robust understanding of retail merchandising business processes
- Experience with Incident, Problem, and Change Management
- Experience performing Root Cause Analysis (RCA)
- Strong experience coordinating with offshore support/development teams
- Business requirement gathering and functional analysis
- Release management, testing, and production deployment coordination
- Strong stakeholder management and communication skills
- Experience working with SLA/KPI-driven application support
- Ability to work in the Plano, TX business time zone

Preferred Skills
- Experience with Oracle Retail integrations and interfaces
- Knowledge of related Oracle Retail applications/modules
- Experience in retail industry environments
- Experience working with US-based retail teams
- ITIL/service management experience
- Experience managing application enhancements and continuous improvement initiatives

📌 Oracle Retail MFCS – Application Support Lead (Canada)
🏢 Global Applications Solution
📍 Canada