China Airlines boasts a global workforce of approximately 10,500 employees and is proud to be one of the world's leading airlines. We are committed to delivering safe, reliable, and exceptional service to our customers while maintaining the highest standards of professionalism.

Our dedication to excellence has earned us a strong reputation as one of the industry's most trusted airlines. We believe our people are our greatest asset, and we foster a collaborative, inclusive, and supportive work environment where employees can grow and succeed.

If you are passionate about aviation and customer service, we invite you to join our team and build a rewarding long-term career with China Airlines.

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Passenger Service Agent

- Book and manage air travel reservations, including changes, cancellations, ticketing, and fare calculations.
- Provide qualified customer service and travel assistance to customers, travel agents, and internal stakeholders.
- Prepare daily sales reports and handle related reservation and ticketing support.
- Coordinate with relevant departments and perform other duties as assigned.

Administrator

- Reconcile cash and credit card transactions, sales, and refunds.




- Prepare daily sales reports, journal vouchers, and month-end closing reports.
- Monitor BSP/CASS settlements and handle ADMs, ACMs, refunds, and credit card disputes.
- Assist with invoicing, payments, tax compliance, ICH reconciliation, and other accounting and administrative duties.
- Coordinate with relevant departments and perform other duties as assigned.

Qualifications and Experience:

- Applicants must be at least 18 years of age and legally authorized to work in Canada. Employer sponsorship is not available for this position.
- Must have a post-secondary diploma or equivalent qualification.
- Experience in the airline industry is preferred.
- Customer service, sales, or call centre experience is an asset.
- Strong verbal and written communication skills in both English and Mandarin Chinese are required.
- Proficient in using computers and able to learn new systems and concepts quickly.

Job Type: Full-time Pay: From $3,224.00 per month

Benefits

- Dental care
- Extended health care
- RRSP match

Work Location: In person

📌 Passenger Service Agent / Administrator (Richmond)
🏢 China Airlines
📍 Richmond