Role: Pega Production Support Engineer

Location: Toronto, ON

Duration: Long Term Contract

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Role Descriptions: "Key ResponsibilitiesOwn end-to-end resolution of L3 incidents via ServiceNow| including RCA and closure within SLAPerform deep technical analysis across Pega| Spring Boot services| integrations| and database layersUtilize:oSplunk for log analysis| correlation| and triageoDynatrace/DataDog for performance analysis| and dependency mappingSupport and monitor:oBatch jobs| schedulers| queue processors| listeners| and application healthRaise| track| and manage defects in JIRA / JTFM| including:oDetailed RCA documentationoMapping production issues to backlog itemsoDriving fixes to closure with Dev teamsParticipate in daily defect triage calls and ensure alignment between production issues and JTFM trackingExecute and validate standard| emergency| and release-related changesCollaborate with L2| Dev| Infra| and vendor teams for incident triage| escalation| and resolutionMaintain runbooks| KT artifacts| and audit-compliant documentationIdentify proactive monitoring gaps| alert tuning| and automation opportunities________________________________________Mandatory Skills & ExperienceStrong Pega Platform experience (CSA/PCSA or equivalent)oTracing| clipboard| rules debugging| job schedulers| queuesSolid Java / Spring Boot troubleshooting (APIs| microservices)Hands-on experience with:oDynatrace (RCA| dashboards| alerting)oSplunk (log queries| analysis| dashboards)Experience in L3 Production Support ModelStrong working knowledge of:oServiceNow (Incident / Problem / Change)oJIRA / JTFM defect management lifecycleExperience in RCA-driven issue resolution and MTTR management"

📌 Pega Production Support Engineer (Toronto)
🏢 apptoza
📍 Toronto