At Sentinel, we believe insurance should feel human, and we’re looking for a Personal Lines Customer Service Representative to help our clients protect what matters most.

If you enjoy problem-solving, building relationships, and making a real impact, this is the role for you and a perfect opportunity for anyone seeking insurance careers in Ontario.

This role is open to any of our locations.

What You’ll Do

As a Personal Lines CSR, you’ll be the go-to resource for our clients providing expert advice, excellent service, and a personal touch. Your day-to-day will include:

- Guiding new and existing clients on personal insurance coverage, limits, and options
- Quoting, binding, and servicing personal lines policies with care and accuracy
- Proactively reviewing policies and recommending improvements
- Handling policy changes, renewals, and remarkets in clear, client-friendly language
- Supporting clients through claims, explaining procedures, and helping them feel confident
- Collaborating with Producers and teammates to meet retention, sales, and service goals
- Maintaining accurate documentation and staying compliant with industry standards

Who We’re Looking For

- RIBO License (required)
- Secondary school diploma or equivalent
- 1–2 years of insurance or customer service experience (preferred)
- Strong written and verbal communication skills
- Excellent attention to detail and ability to multitask




- Comfortable using broker management systems and insurer portals (SIG XP preferred)
- CAIB and/or CIP designation encouraged

Compensation & Perks

- Salary: $40,000 – $60,000 per year, based on experience
- Vacation: Generous 3 weeks to start, plus your birthday off because everyone deserves a day to celebrate!
- Flexible Work Hours: Attend appointments during the day and make up your time no need to dip into vacation or sick days!
- Professional Growth: Paid education program and support for RIBO, CAIB, CIP, and industry events to keep your skills sharp
- Benefits Package: Health, dental, and other coverage to keep you covered
- Retirement Savings: RRSP matching program to help you plan for your future
- Community & Team Culture: Paid time for volunteering, an active social committee, team events, and plenty of opportunities to connect with colleagues

Join the Sentinel team and help us make insurance feel human. Apply today to be part of a company that values your skills, supports your growth, and celebrates your contributions. Job Types: Full-time, Permanent

Pay: $40,000.00-$60,000.00 per year

Benefits

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- In office parking
- Paid time off
- RRSP match

Licence/Certification:
- RIBO License (required)

Work Location: Hybrid remote in Newcastle, ON L1B 1H3

📌 Personal Lines Broker (Newcastle)
🏢 Sentinel Risk Insurance Group
📍 Newcastle