Join WestJet Airlines as a Quality Assurance Lead, focusing on improving quality through comprehensive testing and automation strategies. Contribute to delivering exceptional customer experiences through ServiceNow.

As a Senior QA Analyst, you will lead quality assurance activities focusing on ServiceNow's Customer Service Management. This role requires collaboration across multiple teams to develop effective testing strategies and ensure quality is integrated into every phase of the development lifecycle. Your role will directly influence how quality management is handled.

Key Responsibilities:



• Drive quality activities for the Guest & Contact Centre Experience • Create and execute test strategies tailored to risks • Validate ServiceNow integrations and workflows • Coordinate defect management and release readiness • Assist business stakeholders in user acceptance testing

Requirements: • Relevant degree in software engineering or IT • Solid background in software quality assurance roles • Testing experience on the ServiceNow platform • Familiarity with automation tools and testing frameworks • Proven ability to collaborate effectively with diverse teams

Enhance quality assurance practices and drive excellence at WestJet Airlines.

📌 Quality Assurance Lead at WestJet Airlines (Winnipeg)
🏢 WestJet
📍 Winnipeg