Vous aimez aider les autres à réussir et laisser votre marque? Vous éprouvez de la fierté à guider les clients vers les bonnes solutions pour leurs projets? Si, en plus de cela, vous êtes de nature curieuse et souhaitez acquérir de nouvelles connaissances, envisagez de commencer ou de faire progresser votre carrière chez Home Depot.

Position Purpose The Business Process Lead will support store processes designed to improve associate experience and sales driving activities within the Canadian division. The successful candidate will have an understanding of business analysis, product development lifecycle, process mapping and stakeholder management best practices. The candidate will demonstrate a passion for delivering best in class interconnected associate experience.

Position Responsibilities

Strategy & Planning

Listens to and gains knowledge of the customer and associate experience, pulls data to analyze current processes and provides recommendations to improve interconnected store experience

Communicates strategy and priorities to achieve team’s objectives and goals to stakeholders

Develops and gains alignment on solutions using an agile approach with internal and external IT teams

Aids in research of competitive landscape, to share insights, to recommend the best solutions to improve business efficiency and ensure we continue to meet our objectives and goals

Delivery & Execution

Helps formulate, test and refine assumptions through store feedback and proof of concept projects

Validates current processes, aligns stakeholders on future state processes and creates user stories with business stakeholders, UX and IT partners

Identifies and shares benefits, issues, obstacles, dependencies, and value associated with features and enhancements





Creates and aligns stakeholders on change management strategy for stores and leadership to provide the why behind changes

Prepares and analyzes weekly reporting for field and leadership teams on operational metrics and provides insights and recommendations to improve metrics

Develops and rolls-out store playbooks, guides and best practices to drive sales

People

Fosters collaboration with cross functional team members (stores, stakeholders, IT, etc.) to drive value and identify and resolve impediments

Advocates for the customers and associates by providing insight on sales driving activities

Communicates effectively with cross functional teams and stakeholders

Works with project team to continuously assess progress, disseminate lessons learned, and understand next steps

Is the subject matter expert for interconnected store experience within the Canadian division

Competencies Required

Collaborates

Drives Results

Action Oriented

Customer Focus

Communicates Effectively

Ensures Accountability

Financial Acumen

Optimize Work Process

Manages Complexity

Experience/Knowledge Required

Must fulfill minimum time-in-position (1 year) and performance management code requirements (M)

Versatile work shifts and travel as necessary

Excellent computer skills with proficiency in Microsoft Excel, Access, Visio and Power Point

Bilingual (English/French) an asset

Self-starter, efficient, organized and able to produce high quality work under pressure and in a timely fashion

Strong analytical skills with experience working with SQL, Tableau, Alteryx, Google BigQuery are an asset

Excellent communication skills with the ability to work effectively with people at all levels

Strong work ethic and sense of responsibility and confidentiality

Strong project management skills, ability to successfully manage multiple tasks at any given point The pay range for this position is between $55,100.00 - $62,000.00

📌 RESPONSABLE, PROCESSUS D’AFFAIRES – CAN (Toronto)
🏢 The Home Depot Canada
📍 Toronto