Reporting Structure: Reports to the Chief Operating Officer

About the Job: The Senior Manager, Administration will provide leadership for organizations insurance and investment administration operations, driving performance, service excellence, and organizational transformation across a highly specialized and complex environment.

This role will lead the administration teams through the next phase of operational maturity, with a focus on optimizing processes, improving service levels, reducing operational friction, and building a sustainable, high-performing function. The Senior Manager will champion operational excellence, strengthen organizational capabilities, and leverage technology and process improvements to enhance client-focused administrative services.

As a key member of the leadership team, the successful candidate will bring fresh perspective, strong operational discipline, and a proven ability to lead through change. They will foster a culture of accountability, collaboration, and innovation while developing the capabilities, systems, and processes needed to support organizations future growth and evolving business needs.

This position represents a current, existing vacancy within the organization.

Compensation: The expected salary range for this role is $120,000-140,000 per annum, based on experience, skills, and internal equity.

In addition to base salary, this role is eligible for comprehensive benefits including participation in our Group RSP.

Key Responsibilities:

Operational Leadership

- Lead the insurance and investment administration teams, ensuring service levels, productivity standards, and quality objectives are achieved
- Establish clear performance metrics and accountability frameworks
- Monitor operational performance and implement strategies to improve throughput, accuracy and service delivery




- Ensure administration processes effectively support organizations clients, advisors and business partners

Operational Excellence & Continuous Improvement

- Lead initiatives to reduce backlogs, improve turnaround times and increase operational efficiency
- Assess workflows, procedures and organizational structures to optimize performance
- Identify opportunities to leverage technology, automation and best practices to improve service delivery
- Champion a culture of continuous improvement across the administration function

Change Leadership

- Lead the administration team's adaptation to evolving business requirements, new technologies and operational processes
- Partner with project teams and business leaders to successfully implement organizational and system changes
- Drive employee engagement and adoption of new practices and ways of working
- Build organizational capability and readiness for future transformation initiatives

Risk, Compliance & Governance

- Ensure administration activities comply with regulatory requirements, contractual obligations and internal policies
- Partner with Compliance, Technology, Finance and Advisory teams to address operational risks and implement required controls
- Establish effective governance and monitoring processes
- Oversee issue resolution and escalation management

Stakeholder & Partner Management

- Maintain effective working relationships with insurers, investment partners,



service providers, and key internal stakeholders.
- Collaborate closely with Advisory, Technology, Compliance, and Finance teams.
- Provide insight and perspective in enterprise-wide initiatives and strategic projects

Leadership & Talent Development

- Lead, coach and develop team members
- Build a high-performance culture focused on accountability, collaboration and customer service
- Support succession planning, workforce development, and organizational effectiveness
- Foster employee engagement and professional growth

Qualifications, Skills & Experience:
- University degree in Business Administration, Commerce, Finance or related field
- 7+ years of leadership experience in financial services operations, with insurance experience preferred
- Demonstrated success leading operational teams with 10+ direct reports in a complex service environment
- Proven experience leading operational transformation and continuous improvement initiatives
- Experience managing regulatory, compliance, and service delivery requirements
- Experience working through significant organizational or systems change is strongly preferred

Work Workplace:

- Hybrid model: Work from home and the office
- Attend organizations Toronto office as needed in accordance with company policy

Pay: $120,000.00-$140,000.00 per year

Benefits

- Company events
- Dental care
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):
- How many years of experience do you have in Insurance and/or Financial services?

Work Location: Hybrid remote in Toronto, ON

📌 Senior Manager - Administration (Toronto)
🏢 VP Realty
📍 Toronto