Enhance operational success in the Senior Manager of Workforce Execution position. This crucial role demands expertise in resource planning and strategic optimization for customer support.

As a Senior Manager, you'll lead initiatives that refine workload management and improve customer service outcomes. Responsibilities will include overseeing business-impacting events, optimizing team performance, and connecting strategy with execution. Your influence across functions will drive operational excellence and transformative improvements.

Key Responsibilities:



• Oversee workload distribution based on capacity and business priorities • Manage forecasting and staffing alignments to meet demand • Lead strategies to boost customer satisfaction and operational KPIs • Drive continuous improvement through data and process engineering • Build solid, high-performing teams through effective leadership

Requirements: • 7+ years in customer service operations or operational strategy • 5+ years managing leaders or complex teams • Strong background in contact center management and metrics • Exceptional problem-solving and executive communication skills • Bachelor’s degree in Business, Operations, or related fields preferred

Transform customer support operations with your leadership and strategic insight in this essential role.

📌 Senior Manager of Workforce Execution (Winnipeg)
🏢 Dayforce
📍 Winnipeg