Who you are

- To be successful, you should have:

- Owned a revenue line — attach rate, pricing, or packaging — rather than engagement metrics alone

- Shipped (and improved) a production LLM or ML feature or product

- Enough technical depth to be a real partner in architectural conversations about models, prompts, and pipelines

- Product management experience at a senior level, with evidence of shipping real things and seeing them through to long-term outcomes
- A background in telephony or contact center technology — SIP, IVR, call routing, carrier and number registration

- Experience with consumer-facing conversational products

- Familiarity with vertical SaaS, SMB, or home and field services

- Experience scaling products from 0 to 1 (and beyond)

What the job involves

- You’ll work across our rapidly-growing Communications products at Jobber. Receptionist, our headline Voice AI product, is the fastest-growing product at Jobber will be your primary focus.

It’s the clearest expression of where we think this company goes next

- In under two years it went from nothing to a multi-million dollar run-rate business, and today it answers thousands of calls a week for plumbers, cleaners, electricians, and landscapers who would otherwise have missed them
- For a small home service business, a missed call isn't a missed notification.

It’s missed revenue or a customer left in a lurch

- You’ll lead the product strategy and execution for Jobber’s Voice products:



products designed to help small service businesses to stay on top of their phone calls and keep their business moving even when they’re in a crawlspace or on a ladder

- We are looking for a product manager to take Receptionist from early, high-conviction customers to the majority of small businesses who could benefit from it. Ultimately, you're building a business, not a feature

- Jobber’s Voice product answers the phone and takes a message. Then it books the job, follows up on the quote, calls the customer back, and takes action inside Jobber on the service provider's behalf. Every current capability we ship is a new reason customers depend on us

- You'll own the roadmap that takes us from receptionist to something much closer to an office manager

- Turn Receptionist from a product early adopters love into one the majority of Jobber’s customers rely on daily

- Define and execute the roadmap for Receptionist and new Voice products balancing short-term wins with long-term innovation

- Deeply understand small business owners and office managers, synthesizing market, regulatory, and customer data into smart product decisions

- Prioritize user and business impact, ensuring every product decision drives value for Jobber’s small business customers

- Collaborate with domain experts across Voice AI, telephony and communications products to launch best-in-class products

- Act as the voice of the customer, especially for small business owners navigating an overflowing inbox

- Set the foundation for multi-product strategy, as we incorporate a full suite of communications and scale the business and team

📌 Senior Product Manager (Vancouver)
🏢 Jobber
📍 Vancouver