Join VML as a Senior Project Manager specializing in CRM and Customer Experience (CX). Drive enterprise projects in a collaborative hybrid environment. VML is looking for a Senior Project Manager with over five years of experience to lead complex CRM and CX initiatives.

Your role is to connect technical teams and business stakeholders to ensure efficient project delivery aligned with customer outcomes. You will develop project roadmaps, facilitate Agile practices, and manage communication across all levels of the organization. Key Responsibilities:

- Oversee the complete project lifecycle for CRM and CX programs
- Create integrated project roadmaps with data visibility
- Proactively resolve cross-functional dependencies
- Coordinate Agile sprint planning and project releases
- Enhance customer journeys through team-oriented partnerships Requirements:
- Minimum 5 years in project management focusing on CRM/CX
- Proven ability to manage enterprise-scale projects
- Knowledge of Agile, Scrum, and hybrid methodologies
- Excellent stakeholder communication and reporting skills
- Bachelor’s in Business, Technology, or related field Bring your CRM expertise and leadership to VML’s dynamic project management team.

📌 Senior Project Manager - CRM Specialist (Toronto)
🏢 VML
📍 Toronto