Become a pivotal member of impact.com as a Technical Services Engineer III, focusing on client integration and support. Leverage your technical expertise to enhance customer satisfaction. In this senior role, you will guide clients from initial setup to ongoing management on our creative marketing platform. Partner with teams across Onboarding and Engineering to troubleshoot problems, implement solutions, and ensure high performance in technical integrations.

Your role will play a significant part in driving the client's success. Key Responsibilities:

- Understand and manage impact.com’s technology and products
- Oversee technical integration processes for clients
- Diagnose issues and communicate solutions effectively
- Analyze trends and provide insights to improve processes
- Create and maintain relevant documentation for users Requirements:
- Bachelor’s degree in a relevant discipline
- Experience in client-focused tech roles
- Understanding of SaaS platform functionalities
- Ability to write SQL for troubleshooting tasks
- Strong organizational and communication skills Contribute to impactful client partnerships at impact.com as a skilled Technical Services Engineer.

📌 Senior Technical Services Engineer Role (Victoria)
🏢 Impact
📍 Victoria