Company

Welcome to B&T; MacFarlane, a premier Kubota dealership serving Ottawa and the surrounding area since 1957.

We are a family-owned business with a strong, experienced team, and people tend to build careers here. Eleven of our current employees have been with B&T; for more than 10 years, with several reaching 15, 20 and 25 years of service, and our longest-serving employee is approaching 38 years with the company!

We work hard, we work as a team, and we enjoy having some fun along the way. We hold monthly employee lunches, an annual company golf day, and we take pride in creating a workplace where people know and support each other.

At the end of the day, our customers rely on their equipment to get their work done. Our job is to help keep them moving, and help keep Ottawa moving.

Position Overview

We are looking for a friendly, organized, efficient and team-oriented Service Advisor to join our busy Service Department.

As a Service Advisor, you are the communication link between our customers and our technicians. You help make sure service work is clearly documented, properly scheduled, communicated accurately and followed through from start to finish.

This is a fast-paced role with frequent interruptions, changing priorities and plenty of problem-solving. The right person will be comfortable speaking with customers, working closely with technicians and managers, keeping track of details, and staying calm when the day gets busy.

Our customers need clear answers and reliable follow-up. Our technicians need accurate information and organized work. The Service Advisor plays an key role in keeping both sides connected and keeping work moving.

What Success Looks Like in This Role

- Customers know what is happening with their equipment.
- Technicians receive clear and accurate information.
- Repair orders are complete and organized.
- Appointments and priorities are managed effectively.
- Follow-up happens when it should.
- Problems are addressed instead of being passed along.
- When things get busy, you communicate,



stay organized and help the team keep moving.

Key Responsibilities

- Greet customers promptly and professionally in person and over the phone.
- Discuss service concerns with customers and accurately document repair requirements.
- Create and maintain clear, complete service and repair orders.
- Coordinate service appointments and scheduling with the Service team.
- Communicate with technicians regarding job status, parts requirements, repair findings and expected completion times.
- Keep customers informed regarding repair progress, estimates, approvals and delays.
- Obtain customer authorization for additional work when required.
- Complete customer follow-up and ensure outstanding questions or concerns are addressed.
- Assist with warranty claims and related documentation.
- Maintain accurate records and ensure service documentation is completed properly.
- Work closely with Parts, Service and other departments to resolve customer and equipment issues.
- Support an organized, efficient and safe Service Department.

Qualifications

- Previous Service Advisor experience is preferred.
- Experience in heavy equipment, agriculture, automotive, truck, construction equipment or a dealership environment would be particularly relevant.
- Strong customer-service and communication skills.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities and frequent interruptions.
- Ability to work efficiently without sacrificing accuracy or quality.
- Comfortable having direct conversations with customers regarding repairs, timelines and costs.
- Reliable,



team-focused and willing to help where needed.
- Mechanical knowledge or familiarity with diesel/heavy equipment is an asset.
- Kubota experience is an asset.
- Experience with the Infinity business system is an asset.
- Comfortable using Microsoft Office products.
- Bilingualism is an asset.

What We Offer

- Comprehensive Canada Life health and dental benefits after the three-month probationary period.
- Life insurance and long-term disability coverage through our group benefits plan.
- Monday-to-Friday schedule.
- No regular evening or weekend retail hours.
- Monthly employee lunches.
- Annual company golf day.
- A stable, long-term workplace where employees have built careers lasting 10, 15, 20 and even 30 years.
- The opportunity to develop solid knowledge of Kubota and heavy equipment service.
- A role where you work closely with an experienced team of technicians, Parts staff and managers.

Compensation

Compensation is based on knowledge, skills, education and experience.

Hours

Monday to Friday, 7:30 a.m. – 5:00 p.m.

Location

45 Slack Road, Ottawa

Onsite parking available.

Applications

B&T; MacFarlane is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We encourage applications from all qualified candidates.

B&T; MacFarlane will accommodate people with disabilities during the recruitment and assessment process. If accommodation is requested, we will work with the applicant to provide suitable arrangements based on their needs.

Note on Our Hiring Process:

At B&T; MacFarlane, no AI is used in the hiring process; every application is personally reviewed by a member of our team. We encourage you to show how your background, approach to service, and values align with our culture, as this plays a key role in moving forward to the interview stage.

Job Types: Full-time, Permanent

Pay: From $22.00 per hour

Benefits

- Dental care
- Life insurance
- On-site parking
- Vision care

Work Location: In person

📌 Service Advisor (Nepean)
🏢 B u0026 T MacFarlane
📍 Nepean