About the Role

We are looking for a highly organized, independent, proactive and detail-oriented Service Coordinator / Dispatcher to coordinate the daily schedules of our team of seven field service technicians.

This is a busy, hands-on coordination role for someone who enjoys keeping multiple moving parts organized, communicating with customers and technicians, and taking ownership of their work. The successful candidate will be comfortable working independently, following established procedures and adjusting priorities throughout the day as schedules change.

Key Responsibilities:

- Coordinate and schedule local and regional field service calls for seven technicians.
- Proactively manage recurring Preventative Maintenance schedules.
- Build efficient daily technician routes to minimize unnecessary travel and maximize productive time.
- Communicate professionally with customers by phone and email regarding scheduling, service requirements and technician availability.
- Adjust schedules throughout the day for emergency calls, cancellations, technician absences and other unexpected changes.
- Monitor technician progress and job completion throughout the day.
- Maintain accurate job notes and ensure service information is properly documented.
- Prepare service call estimates as required.
- Verify customer billing and PO requirements.
- Review job billing to ensure everything is accurately captured.
- Send invoices and quality documents for service calls.
- Communicate with technicians using Slack.




- Work closely with the Shop Service Coordinator & Tech Lead Hand to resolve scheduling and service issues.

Qualifications you MUST HAVE:

- Ability to work independently and use good judgment (use common sense!)
- Solid sense of ownership and accountability (owning your role!)
- Previous experience in dispatching, scheduling or service coordination.
- Strong attention to detail.
- Excellent organizational skills and the ability to manage changing priorities.
- Excellent written and verbal communication skills.
- Professional and confident customer service skills by phone and email.
- Comfortable using email, Google Workspace and Slack, with the ability to learn specialized service software.
- Willingness to take notes, follow established procedures and double-check work for accuracy.
- Comfortable working in a fast-paced environment where schedules can change throughout the day.

What We Offer:

- Supportive team environment with an established BC Company (over 30 years in business!)
- Full time, on site position
- Convenient downtown Langley location with free onsite parking
- Opportunity to take ownership of an important coordination role within our Service Department

Pay: $27.00-$29.00 per hour

Benefits

- Extended health care

Application question(s):
- Do you have service dispatching experience?
- Are you able to work independently and use good judgement?
- Are you highly organized and detail oriented?
- Are you able to provide work references?
- Are you able to learn new software quickly?
- Are you able to take ownership of your role quickly?

Work Location: In person

📌 Service Coordinator / Dispatcher (Langley)
🏢 BC Scale Co
📍 Langley