Elevate your career as a Service Management Analyst with Payments Canada, focusing on ITIL and operational excellence in a versatile work setting. Support financial transaction integrity daily. In this pivotal role within the ITSM Practices Team, you'll leverage your expertise in ITIL to maintain high standards in operations and service management.

Responsibilities include executing key management functions, monitoring service efficiency, and collaborating with teams to enhance payment services throughout Canada. Make a real difference in your community through your work. Key Responsibilities:

- Manage ITIL functions to enhance service operations
- Conduct process improvements and internal audits
- Develop technical solutions to support team needs




- Provide monitoring and reporting on service performance
- Engage in project management efforts alongside teams Requirements:
- At least three years' experience in Operations Support
- ITIL4 certification or intent to achieve it
- Proficiency in ServiceNow and JIRA tools
- Excellent written and verbal communication skills
- Eligible for background checks to ensure compliance Make an impact on Canada's payments ecosystem with Payments Canada by leveraging your service management expertise.

📌 Service Management Role at Payments Canada (Toronto)
🏢 Payments Canada
📍 Toronto