Job Overview

We are seeking a dynamic and motivated Service Manager to lead our Small Engine, ATV, Motorcycle and Side by Side service department with energy and enthusiasm. In this pivotal role, you will oversee daily operations, ensure exceptional customer experiences, and drive service excellence. Your mechanical knowledge, dealership experience, and passion for this field will empower you to manage a team of technicians, parts and service advisors effectively.

This position offers an exciting chance to shape the customer journey, promote upselling opportunities, and uphold the highest standards of service quality.

Responsibilities

- Lead and motivate the parts and service team to deliver outstanding customer service while maintaining high productivity levels
- Oversee daily shop operations, including scheduling, workflow management, and ensuring timely completion of repairs and filling of any warranty work
- Foster strong relationships with customers by providing transparent communication, technical explanations, and personalized solutions
- Identify opportunities for upselling additional services or repairs that meet customer needs while enhancing dealership revenue
- Manage cash handling procedures accurately and securely during transactions
- Ensure compliance with safety standards, dealership policies,



and industry regulations at all times
- Monitor technician performance and provide coaching or training to improve efficiency and technical skills

Experience

- Proven dealership experience in a Service Manager or similar leadership role within an automotive or small engine environment
- Extensive mechanic experience with solid mechanical knowledge of power equipment and motorized systems and repairs
- Strong background in customer service with excellent communication skills
- Demonstrated ability to upsell services effectively while maintaining customer trust
- Familiarity with automotive repair processes, parts inventory management, and sales techniques
- Experience handling cash transactions accurately and securely is preferred

Join us to lead a passionate team dedicated to delivering top-tier small engine service! Your expertise will help us build lasting customer relationships while driving operational success. We value energetic leaders who thrive in fast-paced environments and are eager to make a positive impact every day. Pay: $42,000.00-$52,000.00 per year

Benefits

- Dental care
- Extended health care
- Life insurance
- Vision care

Work Location: In person

📌 Service Manger (Kingston)
🏢 GW Sampson Co
📍 Kingston