# ServiceNow Technical ManagerMontrealHybridProgram Management and Technology LeadershipApplyWith over 30 years of recognized expertise, COFOMO is now a leading Canadian consulting firm specializing in digital and artificial intelligence. Supported by more than 3,000 experts, 10 Centers of Excellence, and 4 offices across the country, we are uniquely positioned to successfully guide our clients through their transformations. Both strategic and tactical, we help organizations across a wide range of industries thrive in today’s rapidly evolving world.## Our promiseHelp our clients succeed and maximize the impact of their transformation initiatives, turning them into powerful drivers of growth and innovation.## Here's a brief overview of the tasks and responsibilities you'll have : Design and implement Service Graph integrations; Define identification and reconciliation rules for the different CI classes; Establish ServiceNow Discovery as a reference source when required; Design data transformations and integration models; Perform volumetric, performance and data quality analyses; Develop integration guides,



standards and procedures; Define and execute test strategies for connectors; Provide technical validation during application updates and semi-annual ServiceNow upgrades; Support operations teams with integration issues or changes.The profile we are looking for is as follows: Advanced expertise in ServiceNow CMDB, Discovery, and ITOM; Demonstrate real-world experience with Service Graph connectors; Master IRE rules, authoritative source management, and duplicate prevention; Demonstrate a solid background in integration architectures, APIs, and data transformation; Have worked on Dynatrace, Qualys or other technical data sources an asset; Have produced technical standards and acted as an expert advisor to the teams; Demonstrate leadership and a strong sense of responsibility; Demonstrate excellent communication and popularization skills of complex concepts; Have supported and influenced teams in the adoption of industry best practices; Curiosity, questioning oneself and demonstrating a willingness to learn continuously; Have helped drive innovation; Demonstrate continuous learning ability; Be rigorous in organizing work and managing priorities; Anticipate problems and blockages and have implemented proactive solutions; Demonstrate a great ability to adapt, understand quickly and anticipate.

📌 ServiceNow Technical Manager (Montreal)
🏢 COFOMO
📍 Montreal