SME - Data Loss Prevention,Palo Alto Firewalls

Ontario Centre Queensville, Ontario

Job Summary

Must-Have Requirements (Skills / Experience): 3 yrs experience in IT Network Operations Experience with Firewall and Proxy platforms such as zScaler, Fortinet, Cisco, and Checkpoint Experience of working as part of a global team Technical networking ability to troubleshoot Network Security environments, Tools, etc. Teamwork: establish and maintain effective and appropriate working relationships with those contacted during the workday Experience with working as part of a Global 24*7 support model Solid customer service skills. Good temperament, ability to handle stressful situations, and provide customer-facing support in a professional manner. Preferred Requirements (Skills / Experience): Proficiency in Fortinet and zScaler Familiarity with IT governance standards and compliance including ITIL and SOC Strong analytical skills, able to use complex data to find opportunities, recognize problems and draw logical conclusions.



Ability to produce and present technical information to both technical and non-technical personnel Teamwork: establish and maintain effective and appropriate working relationships with those contacted during the workday

Key Responsibilities

Providing second-level network Incident Management and Patch management for zScaler and firewalls You will also work on service restoration, sustainability, and proactive service improvement. Participating and at times leading Major Incident conference calls and can identify required resources. Provide full Root Cause Analysis for any production outages. Implementing repeatable move, add, changes for security and proxy services. Responsible for Lifecycle implementation projects and building support documentation. Functioning as a point of contact for other engineers for Incidents and Changes. Employing production monitoring tools to ensure that all systems are running and available. Ensuring effective communication to internal customers.

Skill Requirements

Other Requirements

📌 SME - Data Loss Prevention,Palo Alto Firewalls (Queensville)
🏢 HCLTech
📍 Queensville