Summary:

- Work Mode: Onsite

Responsibilities:

- Provide technical and business support for users of company Foreign Exchange (FX) Derivatives and Risk Applications, ensuring quick resolutions to app issues.

- Maintain application systems that are in daily operations, focusing on stability, quality, and functionality against service level expectations.

- Perform start of day checks, continuous monitoring, and regional handover.

- Conduct same-day risk reconciliations and develop technical support documentation.

- Assess risk and impact of production issues and escalate as necessary.

- Formulate and define scope and objectives for complex application enhancements and problem resolution.

- Review and develop application contingency planning to ensure availability to users.

- Participate in application releases, from development to deployment into production.

- Engage in post-implementation analysis to ensure successful system design and functionality.

- Act as a liaison between users/traders, internal technology groups, and vendors.

- Provide evaluative judgment in complicated and unique situations.





- Exhibit comprehensive communication and diplomacy skills to exchange complex information.

- Act as an advisor or coach to new or lower-level analysts.

Requirements:

- Minimum 5 years of experience in an Application Support role.

- Experience installing, configuring, or supporting business applications, batch management, and monitoring tools.

- Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization.

- Effective written and verbal communication skills, including the ability to explain technical issues to non-IT staff.

- Demonstrated analytical skills and experience with issue tracking and reporting tools.

- Valuable all-round technical skills in Linux, Database/SQL, Networking, and basic understanding of any scripting language.

- Bachelor’s/University degree or equivalent experience.

Preferred Skills:

- Ability to plan and organize workload effectively.

- Consistently demonstrates clear and concise communication skills.

- Ability to communicate appropriately to relevant stakeholders.

📌 Sr Application Support (Ontario)
🏢 Axelon Services
📍 Ontario