Reporting to the Manager, Sales Learning and Development, the Strategic Sales Capability Consultant collaborates with Sales, Marketing, and key stakeholders to align learning, capability, and performance strategies with business growth priorities and customer experience outcomes. The role leads cross-functional initiatives, conducts needs analysis, delivers facilitation and performance consulting, and applies emerging learning practices, technologies, and AI-enabled solutions to develop scalable capability-building experiences for evolving sales audiences. Through stakeholder partnership, learning strategy, and measurement of business impact, the Strategic Sales Capability Consultant drives behaviour change, capability growth, and continuous improvement across the Design and Development and CE Centre teams.

Position Responsibilities:

Driving future growth and AI Enablement (35%)

- Identifies and develops strategy synergy between training, sales and marketing for future focused growth, including increasing our digital footprint, competitive analysis, identifying pilot groups, research, testing and application with a focus on sales effectiveness
- Leads the exploration of emerging learning, performance, and enablement practices, identifying future capabilities, technologies, and approaches needed to support evolving sales audiences and business strategies.
- Evaluates, pilots, and applies emerging technologies, including AI-enabled tools and performance support solutions, to improve learning effectiveness, capability development, and business outcomes.
- Collects sales data and marketing data to tie into the training team data, creating robust summaries to be shared out
- Questions the status quo and consistently looks for the most innovative and engaging solutions with continuous improvement mindset
- Builds capability strategies that anticipate future workforce, customer, and industry needs, ensuring learning solutions remain relevant and aligned to evolving business priorities.
- Work with L&D; Manager/s to oversee audience learning journey and career pathways in the organization

Facilitation and Learning Experience Design (35%)

- Facilitates high-impact learning experiences, workshops, and strategic sessions that drive capability development, behaviour change, and business performance across sales audiences.
- Design consistent training solutions that meet the needs of the adult learners across multiple businesses, writing and editing content; testing solutions for readiness and usability
- Build strong working relationships with key stakeholders to anticipate needs across multiple businesses
- Proactively seek feedback from clients to continuously evolve and improve services provided individually and by the broader T&D; team

Enterprise and Sales Alignment & Strategy (30%)

- Uses performance data, learner insights, business metrics, and stakeholder feedback to evaluate capability development initiatives, measure impact and ROI, and inform future learning and enablement strategies.
- Performs the full consultation cycle by identifying capability and performance gaps, conducting needs analysis, recommending learning and non-learning solutions, and measuring business impact.
- Manages concurrent complex design projects from end to end; communicating with partners and key stakeholders,



influencing and adhering to tight timelines and ensuring strong communication plan and workback schedules
- Demonstrates inclusive behaviors and provides opportunities to collaborate across teams
- Fosters an environment where team members share insights and generate ideas, to become more innovative and create value for business partners across the organization
- Maps road to readiness path including implementing change management tools where required, across multiple businesses

Required Qualifications

- Demonstrated ability to facilitate engaging learning experiences and influence behaviour change through coaching, facilitation, and stakeholder consultation.
- Demonstrated curiosity and interest in emerging learning practices, technologies, AI-enabled tools, and future workforce trends.
- Demonstrated knowledge of adult learning principles, behaviour change strategies, and performance consulting practices.
- Strong critical thinking, needs analysis, and problem-solving skills with the ability to identify capability and performance gaps.
- Excellent verbal, written, presentation, and communication skills with the ability to influence and engage audiences at all levels.
- Strong organizational, consulting, and stakeholder management skills, with the ability to manage multiple priorities and complex initiatives.
- Experience translating business needs into scalable learning, performance, or capability solutions that support measurable business outcomes.

Preferred Qualifications

- Experience facilitating workshops, leading discussions, or supporting behaviour change across diverse audiences.
- Demonstrated interest in future workforce trends, digital transformation, AI-enabled capability development, and emerging approaches to learning and performance.
- Experience in learning and development, sales enablement, organizational development, facilitation, performance consulting, or other capability-building functions.
- Experience leveraging learner insights, business metrics, stakeholder feedback, or performance data to evaluate effectiveness and drive continuous improvement.
- Experience within financial services, insurance, wealth management, sales enablement, or advisor-facing environments considered an asset.
- University/College degree in Adult Education, Learning & Development, Organizational Development, Business, or a related field preferred.

When you join our team:

- As part of our global team, we’ll support you in shaping the future you want to see.
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a versatile environment where well-being and inclusion are more than just words.

The role being advertised is an existing vacancy.

マニュライフとジョン・ハンコックについて





マニュライフ・ファイナンシャル・コーポレーションは「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/ lをご覧ください。

マニュライフは機会均等を是とする雇用主です

マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。

雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 [email protected]までご連絡をお願いします。

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

ハイブリッド勤務

Salary range is expected to be between

$70,500.00 CAD - $117,500.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

📌 Strategic Sales Capability Consultant (London)
🏢 Manulife Financial
📍 London