WHAT WE OFFER

- Competitive compensation
- A supportive and collaborative team environment
- Opportunities for growth and development
- A fast-paced, team-oriented workplace

WHAT YOU'LL DO

- Act as the primary first point of contact for technical issues and service requests.
- Manage support tickets, troubleshoot problems, document resolutions, and follow issues through to completion.
- Set up, maintain, and support desktops, laptops, mobile devices, printers, scanners, software, user accounts, and workplace technology.
- Support onboarding and offboarding activities, including hardware, software, and access setup.
- Assist with Microsoft 365, Active Directory, networks, servers, telephony, security systems, and other business applications.
- Coordinate with external vendors and internal stakeholders when additional expertise or support is required.
- Maintain clear support documentation, user guides, process maps, and training materials.
- Contribute to IT projects and pitch in across all areas of the department as priorities change.
- Participate in occasional after-hours or on-call support when needed.

WHAT YOU BRING

- 1-3 years of related IT support or systems experience.
- Post-secondary education in computer science, information technology, or a related field, or an equivalent combination of education and practical experience.




- Hands-on experience supporting Windows devices, workplace hardware, Microsoft 365, user accounts, applications, and basic network environments.
- Strong troubleshooting, organization, communication, and customer-service skills.
- The ability to work independently and take ownership in a stand-alone role.
- A flexible, team-oriented approach and a genuine willingness to pitch in wherever needed.
- Comfort working fully in office and responding to changing operational priorities.
- Experience with ticketing systems, mobile device support, Azure or cloud technologies, SQL, PowerShell, or ITIL practices is an asset.

You are a practical problem-solver who can balance independent ownership with a cooperative mindset. You are comfortable being the go-to IT resource, communicating with people at all levels, and stepping outside a narrow job scope to help the business succeed. If you enjoy a broad role where no two days are exactly the same, we’d like to hear from you.

Hours of Work

Monday to Friday 9:00 a.m. to 5:00 p.m.

Work Arrangement

- In Office
- Position Type: Non-Union
- Employment Status: Full-Time
- Compensation: Range $55,000 to $65,000
- Work Location: 201 North Service Road, Burlington, Ontario

📌 Systems Analyst (Burlington)
🏢 Ippolito Group
📍 Burlington