Join IntouchCX as a Team Lead, leveraging your bilingual skills in French and English to enhance customer service initiatives. Foster a supportive work environment for your team. As a Team Lead, you will oversee and mentor Customer Service Representatives, promoting best practices in customer engagement.

Your ability to manage operational metrics and analyze performance data will contribute to achieving service excellence. Equipment your team with the knowledge and skills needed for success. Key Responsibilities:

- Oversee daily operations and CSR performance
- Provide ongoing training and support to team members
- Ensure achievement of KPIs and service agreements
- Analyze relevant reports for performance insights
- Motivate and coach teams with development programs Requirements:
- Must be fluent in both French and English
- Relevant experience in customer service and team supervision
- Familiarity with Google Suite is an asset
- Excellent time management and organizational skills
- Availability for adaptable shifts including evenings Use your experience to shape the future of customer care at IntouchCX.

📌 Team Lead Bilingual French/English Role (Winnipeg)
🏢 Kibbi Technologies
📍 Winnipeg