Job Summary:

We are seeking a highly skilled Technical Support Engineer specializing in Distributed Antenna Systems (DAS) and Wireless Coverage Solutions . In this role, you will serve as the primary technical point of contact for troubleshooting, optimizing, and maintaining in-building wireless coverage infrastructure.

You will support field technicians, enterprise customers, and carrier partners to resolve complex RF (Radio Frequency) and hardware issues. Due to our global presence, this on-site role requires the flexibility to occasionally support international teams during early morning or late evening hours.

Key Responsibilities:

- Tier 2/3 Technical Support: Provide advanced technical troubleshooting and diagnostic support for active (eCPRI and CPRI), passive, and hybrid DAS platforms, and repeater systems.
- RF Optimization & Troubleshooting: Analyze RF data, sweep test results (VSWR, Return Loss), and PIM (Passive Intermodulation) profiles to isolate and resolve signal degradation or coverage gaps.
- Hardware & Software Diagnostics: Troubleshoot headend equipment (BIUs, POIs), master units, remote units, and fiber optic transport systems. Assist with remote firmware upgrades and configuration changes.
- Commissioning Support: Guide field engineers and integration partners through the remote commissioning, testing, and acceptance processes for new DAS deployments.
- International Coordination: Join scheduled conference calls and technical bridge lines with global vendors, engineering teams, and carrier partners outside of standard local business hours.




- Documentation & Knowledge Base: Document all support cases, system configurations, and resolution steps in the ticketing system. Create technical support notes and troubleshooting guides for internal use.

Qualifications:

- Domain Expertise: 3+ years of hands-on experience in technical support, commissioning, or field engineering specifically focused on In-Building Wireless, Cellular Coverage, and DAS infrastructure .
- OEM Certifications: Prior certification or deep working knowledge of major DAS vendor equipment (e.g., CommScope ERA/ION-M, Corning ONE, JMA Wireless, Solid, Advanced RF) is highly preferred.
- RF Knowledge: Solid understanding of RF fundamentals, link budgets, fiber optics, and cellular technologies (4G LTE, 5G NR, CBRS).
- Diagnostic Tools: Familiarity with RF test equipment, including spectrum analyzers, cable/antenna analyzers (Anritsu, Viavi), and PIM testers.
- Schedule & Location: Ability to work full-time on-site at our office , with the flexibility to occasionally adjust hours for early or late international project alignments.
- Problem-Solving & Communication: Robust analytical skills with the ability to articulate complex technical solutions to both engineers and non-technical stakeholders.

Salary Range: C$70K-110K Please note: Applications submitted directly on LinkedIn are not monitored. If you are interested in this role, please email your resume and cover letter to [email protected] .

Thank you, and we look forward to hearing from you!

📌 Technical Support Engineer – Wireless Coverage & DAS (Richmond)
🏢 Novacell Solutions
📍 Richmond