Lead the technical support team at CSA Group in Toronto as a Technical Support Lead. Take charge of end-user services, ensuring optimal setup and support for devices and technology. You will act as the final escalation point for IT support, addressing complex challenges and enhancing user satisfaction. In this hands-on role, you will also mentor junior technicians while maintaining the IT asset lifecycle and documentation practices crucial for operational integrity. Key Responsibilities:

- Serve as the senior resource for technical escalations
- Handle support queues and ticketing efficiently
- Configure and manage laptops and desktops for users
- Oversee mobile fleet support and security compliance
- Facilitate AV and tech setup for meetings and events Requirements:
- Information Technology degree or diploma holder
- 5+ years of experience with troubleshooting systems
- Detailed knowledge of Windows and macOS environments
- Required valid driver’s license for traveling
- Certifications like CompTIA A+ or ITIL preferred Support CSA Group's mission to create a sustainable world through your technical leadership and service delivery excellence.

📌 Technical Support Lead at CSA Group (Toronto)
🏢 Canadian Standards Association
📍 Toronto