Our client is an established industrial automation and equipment manufacturer supporting complex production systems across North America and internationally. They're looking for a Technical Support Specialist to provide remote technical support, troubleshoot equipment and automation issues, and help customers maximize the performance and reliability of their production systems.

We are looking for a technically strong, customer-focused automation professional who enjoys troubleshooting and problem-solving. Someone who can confidently diagnose issues remotely, work across PLCs, networks, drives, and electrical systems, and communicate solutions clearly to customers and field service teams.

Key Responsibilities

- Serve as primary technical contact for customers needing remote equipment and automation support
- Analyze alerts, anomalies, and performance issues to identify root causes and potential failures
- Perform remote diagnostics and provide corrective actions or temporary workarounds
- Prioritize incidents based on urgency and operational impact
- Prepare proactive equipment health and performance reports for customers
- Develop and improve procedures for alert classification, response, documentation, and escalation
- Support and improve connected-service and remote-monitoring tools
- Coordinate with field service teams when onsite intervention is required
- Identify service or retrofit opportunities and coordinate with internal teams




- Develop and implement automation programs for smaller retrofit projects completed remotely
- Participate in on-call support and operational reporting
- Visit customer facilities for equipment assessments and production-line health checks (approx. 20%)

Qualifications

- Diploma in Electrical Engineering Technology, Automation & Robotics Technology, or equivalent
- 2-5+ years of relevant technical support, service, or automation experience
- Hands-on experience with industrial automation platforms: Siemens STEP 7, TIA Portal, and/or Rockwell
- Knowledge of industrial networks including Ethernet and Profibus
- Experience with industrial drives (SEW, Siemens)
- Ability to read and interpret electrical, pneumatic, and mechanical schematics
- Strong troubleshooting, diagnostic, and organizational skills
- Customer-focused and solution-oriented
- French language skills an asset
- Legally authorized to work in Canada without sponsorship

Compensation

$70,000 to $90,000/year, based on experience. Open to hearing from those outside of the range.

Why This Is a Great Prospect

- Full mix of automation, troubleshooting, customer support, and continuous improvement
- Solve complex equipment issues and proactively identify potential failures
- Support retrofit projects and shape the tools and processes used to support customers
- Established manufacturer with customers across North America and internationally

📌 Technical Support Specialist (Richmond Hill)
🏢 DefineHR
📍 Richmond Hill